Leads a team of Patient Accounts Representatives to ensure timely and accurate billing services and customer support.
Essential Functions:
- Oversees the delegation of responsibilities and the training of the Patient Accounts team.
- Ensures that all tasks are completed accurately and efficiently and that customer needs are met.
- Supports team in the verification and processing of patient charges and payments, communication with insurance companies and patients to resolve billing issues, and maintenance of accurate records of financial transactions.
- Collaborates with other departments, providers, families, and third-party payors to resolve billing needs and operational issues.
- Assists the Patients Accounts Supervisor in the monitoring and analysis of reports, identifying trends and recommending process improvements.
Education Requirement:
- High school diploma, required.
- Associates degree, preferred.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third-party payers.
- The ability to do data entry and work a calculator.
- Problem identification and problem solving skills are required.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent organization skills and the ability to comprehend and follow written and verbal instructions.
- Demonstrated traits of teamwork, cooperation, and positive and enthusiastic role model.
- Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers.
- Desires opportunity for learning process improvement strategies, project management, people management, and overall management skills. Willing to be mentored; accepting both positive reinforcement and constructive criticism.
Experience:
- Three years' experience in medical billing, claims follow-up and customer service, required.
- One year experience working on a mainframe computer. Experience using Outlook, Word and Excel, required.
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Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking FREQUENTLY: Peripheral vision CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting
Additional Physical Requirements performed but not listed above:
(not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
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Nationwide Children's Hospital
Jun 27, 2025