Transfer Center Coordinator

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Department

Job Summary

The Transfer Center Coordinator plays a critical role in supporting the efficient and timely coordination of patient transfers into and out of the hospital. Working under the direction of Transfer Center Nurses, this position assists with arranging non-medical transportation, uploading and managing clinical documentation, verifying insurance for in-network coverage, and completing a range of administrative tasks to facilitate safe and seamless patient transitions.

Essential Functions:

• Coordinate and arrange non-medical transportation services (e.g., taxi vouchers, Medicaid cabs, wheelchair transport) for patients during transfers or discharges. (25%)
• Collect, organize, and upload clinical documentation to support transfer requests, provider consultations, and admissions. (25%)
• Assist in the assessment of insurance status and verify in-network coverage to support financial clearance and care coordination. (15%)
• Communicate professionally with internal departments, external providers, transport vendors, and insurance payers. (15%)
• Maintain accurate documentation in the electronic health record (EHR) and transfer tracking systems. (10%)
• Support Transfer Center Nurses in administrative functions and act as a liaison for operational follow-up. (5%)
• Perform other duties as assigned to support overall transfer center operations and patient flow. (5%)

Education:

• High School Diploma or GED Required
• Associate's Degree Preferred

Work Experience:

• 1-3 years At least 3 years of experience in a healthcare setting, with preference for roles involving coordination, patient access, or clinical support. Required and
• 1-3 years Experience in a hospital transfer center, call center, or transport coordination

Licenses:

• CMA-Certified Medical Assistant - AAMA - American Association of Medical Assistants Required or
• EMTB-EMT Basic - CO - State of Colorado Required or
• CNA - Certified Nursing Assistant - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities:

• Completion of a Medical Assistant (MA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) program required.
• Working knowledge of HIPAA, medical terminology, and clinical workflows.
• Strong computer skills, including experience with electronic health records and Microsoft Office tools.
• Effective communication, organization, and multitasking skills.
• Familiarity with insurance verification, authorizations, and provider network concepts.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.