Call Center Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Worth
Jun 28, 2025
Job Title: Financial Services Representative II - Inbound Contact Center Location: (Insert Location) Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview Are you passionate about helping others and simplifying financial experiences? As a Financial Services Representative II, you'll be the first point of contact for clients reaching out with questions about their banking needs. You'll provide exceptional service, resolve inquiries, and offer personalized financial solutions that support their goals. Key Responsibilities * Client Support: Respond to inbound calls and assist with account inquiries, transactions, and digital banking tools. * Relationship Building: Engage in meaningful conversations to understand client needs and deliver tailored service. * Problem Solving: Resolve issues efficiently and recommend appropriate banking solutions. * Product Education: Inform clients about a wide range of financial products, including accounts, credit cards, loans, and investments. * Digital Guidance: Help clients navigate and utilize digital banking platforms and features. * Team Collaboration: Refer clients to internal specialists when needed to support their financial goals. What You Bring * Experience in customer service, call center, or digital banking environments. * Strong communication and interpersonal skills. * Ability to thrive in a fast-paced, client-focused setting. * Tech-savvy with working knowledge of Microsoft Office and digital tools. * A flexible, solutions-oriented mindset with a passion for helping others. * Bachelor's degree preferred. Why This Role? This is more than a job-it's an opportunity to make a real impact in people's financial lives. You'll be part of a supportive team that values innovation, collaboration, and continuous learning. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth. Ready to take the next step in your career? Apply today and help shape the future of financial service. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.