Customer Service Representative

TEKsystems
$24.04 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wood Dale
Jun 28, 2025
Position Summary We're looking for a dedicated and customer-focused Customer Service Representative to join our high-performing inbound call center team. In this role, you'll handle a high volume of customer inquiries, resolve issues efficiently, and deliver exceptional service in a fast-paced, non-scripted environment. If you thrive on solving problems, building relationships, and making a difference with every call, we want to hear from you. Key Responsibilities * Respond to a high volume of inbound calls with professionalism and empathy. * Communicate clearly and effectively in a non-scripted environment while adhering to company policies. * Identify customer needs, research issues, resolve complaints, and provide timely, effective solutions. * Maintain ownership of each call from start to finish, including order processing, follow-ups, and escalations. * Accurately process orders, returns, quotes, and inquiries while meeting quality and productivity standards. * Track and manage customer interactions using Salesforce or similar CRM tools. * Recommend process improvements based on insights gathered from customer interactions. * Build positive relationships by delivering courteous, accurate, and efficient service. * Identify opportunities to upsell or generate leads to support sales and revenue goals. * Collaborate with internal teams to resolve complex issues and ensure customer satisfaction. What You'll Assist With * Placing and tracking orders * Providing quotes and return authorizations * Checking order status and resolving delivery issues * Troubleshooting and problem-solving What You Bring * Previous experience in a call center or customer service role is required. * Strong communication and problem-solving skills. * Ability to multitask and stay organized in a fast-paced environment. * Familiarity with CRM systems (e.g., Salesforce) is a plus. * A proactive, team-oriented attitude with a focus on continuous improvement. * Experience with product support or order fulfillment is a bonus. Pay and Benefits The pay range for this position is $24.04 - $24.04/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Wood Dale,IL. Application Deadline This position is anticipated to close on Jul 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.