Mortgage Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jun 28, 2025
Join Our Team as a Customer Experience Specialist On-site \| Full-Time \| Monday to Friday, 8:30 AM - 5:30 PM Are you passionate about delivering exceptional customer service in a fast-paced environment? Do you thrive on helping others while making a tangible impact? If so, we want to hear from you! We're seeking a Customer Experience Specialist to become the voice of our Consumer Direct Lending team-guiding customers smoothly through their loan journey and ensuring every interaction is handled with empathy, accuracy, and professionalism. What You'll Be Doing * Serve as the primary point of contact for customers after licensed loan officer interaction * Answer high-volume inbound and outbound calls and texts * Perform data entry and assist with validation tasks * Collaborate with internal teams for faster issue resolution * Deliver exceptional customer support with a positive attitude We're Looking For Someone Who Has: * 1+ year of recent experience in a Mortgage Contact Center (2023-2025) * Comfort handling high call volumes * Both inbound and outbound call experience * Strong communication and people skills * Excellent attention to detail and a service-driven mindset * Professional demeanor and reliable attendance * Stable job history with minimal gaps; proximity to office (max 20 mins), with dependable transportation and childcare You're a Great Fit If You: * Have intermediate experience level in customer service * Are comfortable in a call center environment * Are passionate about delivering quality support * Are committed to being in the office full-time Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.