New

Call Center Representative

TEKsystems
$17.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
Jun 28, 2025
Description We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience. * Requires supporting multiple products, using multiple systems, and servicing multiple regions. * Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications. * Make Disney Streaming product recommendations on each viewer interaction. * Other duties as assigned. Shift: * Monday to Sunday * Available to work an 8 hour shift between 2pm to 11pm Top Skills Details Customer service Call center Help desk Tier 1 Additional Skills & Qualifications A high school diploma or GED and at least one year of experience in customer service. Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs. Strong written and verbal communication skills. Excellent typing, phone, and computer navigation skills. High standards of written communication, including proper punctuation, grammar, and spelling. Good comprehension and documentation skills. The ability to navigate the Internet, email, and Instant Messenger tools. Familiarity with digital streaming services and devices. A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team. Willingness to work 365 days a year (including holidays) with 24-hour support availability. Dependable access to transportation. Experience Level* Entry Level Pay and Benefits The pay range for this position is $17.75 - $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Antonio,TX. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.