New

Mortgage Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jun 28, 2025
Redefine Service Excellence - Be the Heart of Our Customer Journey! On-site \| Full-time \| M-F 8:30 AM - 5:30 PM Location: Within 20 minutes of the office (reliable transportation & childcare required) Mortgage Industry \| Consumer Direct Lending Support Are you passionate about people and thrive in a fast-paced, high-volume environment? Step into the spotlight as a Customer Experience Specialist, where you'll be the guiding voice for consumers navigating the loan origination process. As our next customer success advocate, you'll: * Be the warm, friendly point of contact in our call center for inbound/outbound calls and texts. * Support customers after their licensed loan discussion and bring clarity to their journey. * Collaborate with departments and resolve issues to keep things moving. * Perform data entry, validate information, and communicate with consumers, third parties, and PennyMac teammates. What We're Looking For: 1+ year of recent Mortgage Contact Center experience (2022-2025) Proficiency with high call volumes, inbound and outbound Consistency - strong job tenure with no big gaps or job hopping Eye for detail, top-notch professionalism, and a service-first attitude Commitment to being on-site full time Top Skills: Customer Service \| Call Center \| Mortgage & Loan Servicing \| Communication If you're ready to power customer journeys and level up in the mortgage space, we'd love to hear from you. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.