Program Coordinator - Outpatient Services - Full Time

Come join our team and love what you do!

We are currently hiring a full time Outpatient Services Program Coordinator for Fremont Hospital!

The Program Coordinator plays a critical role in supporting clinical operations-particularly within acute services-while coordinating care and advocating for patients and their families as they navigate the complexities of the hospital and broader healthcare system. This position requires a strong understanding of acute services, including partial hospitalization programs (PHP), intensive outpatient programs (IOP), chemical dependency services, and inpatient levels of care. The Program Coordinator's primary goals are to increase patient satisfaction and optimize care delivery and outcomes across Fremont Hospital's outpatient services. Serving as a communication liaison, the Program Coordinator helps identify each patient's clinical needs, preferences, and concerns. They connect patients and families with appropriate services, resources, and information to support healing and enhance the overall care experience. The role involves regular interaction-by phone and in person-with a diverse range of clinical populations and includes coordinating care across multiple service lines within the hospital.

In addition to clinical coordination, the Program Coordinator also supports the day-to-day operations of the outpatient office, functioning in an office manager capacity. This includes covering the front desk, welcoming and checking in patients, managing incoming calls, ensuring smooth office workflow, maintaining supplies, supporting scheduling, and overseeing general administrative needs. This role serves as the first point of contact for many patients and families and is essential to maintaining a professional, organized, and responsive outpatient environment. Working under the guidance of the Executive Director of Business Development, the Program Coordinator receives direction and support to ensure programmatic goals align with broader strategic initiatives. The role also reports directly to the Administrative Director of Outpatient Services and collaborates closely with the Program Manager and other members of the multidisciplinary team.

Commuting to Fremont Hospital is easy! It is conveniently located near public transportation options such as AC Transit, BART, and the ACE Train.

Fremont Hospital offers comprehensive benefits for the full time Program Coordinator position, such as:

• Challenging and rewarding work environment
• Competitive compensation
• Tuition assistance
• Career development opportunities across UHS and our 300+ locations!
• HealthStream online learning catalogue with plenty of free CEU courses
• Competitive compensation & generous paid time off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Pet insurance
• SoFi Student Loan Refinancing Program
• More information is available on our Benefits Guest Website: uhsguest.com

Fremont Hospital is a fully accredited, 148-bed private inpatient psychiatric hospital providing quality care for children through adults. The facility provides a full assortment of care which includes assessments, inpatient psychiatric hospitalization, partial-hospitalization, intensive outpatient psychiatric treatment as well as chemical dependency outpatient care.

About UHS:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Education:

• High school graduate or equivalent; college or university experience preferred.

Experience:

• At least two (2) years of related experience in a human service, social service, psychiatric, or mental health setting, performing triage for inquiries and providing excellent customer service.
• Knowledge of psychiatric patient care techniques with understanding of mental illness.
• Experience in facilitating patient care, program implementation; knowledge of psychotherapeutic interventions and psychiatric diagnoses.

Certification(s):

• CPR with AED (CPR/AED) certification must be current and a copy of your certification must be presented to Human Resources upon hire.
• You must successfully complete Fremont Hospital's Non-Violent Crisis Intervention (CPI) training course (Blocking/Disengagement Skills Only) within 90 days of employment and prior to assisting with preventative intervention measures.

Computer/Software programs:

• 35+ WPM, Microsoft Office Suite, electronic health record, customer retention management software, hospital management software

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.