Job posting has expired

Customer Engagement Analyst

Cisco Systems, Inc.
United States, California, San Jose
170 W Tasman Dr (Show on map)
Jun 30, 2025
The application window is expected to close on: Thursday, July 3rd 2025. NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received Must be authorized to work in the U.S. now and in the future - Position does not provide sponsorship Role Overview Opportunity for a passionate customer engagement analyst to take ownership of the Webex Customer Experience customer engagement process and deliverables. This role will be responsible for qualifying Cisco Sales EBC asks of the Webex Customer Experience BU executives, building the customer EBC presentations and liaising with the sales teams inside Cisco to be able to appropriately prepare and brief the BU executives. This role will provide an opportunity to elevate the candidate's external customer communications, executive communications and presentation skills along with broadening their executive relationships. Key Responsibilities Manage and track Executive Briefing Center (EBC) requests through the CEP tool, ensuring accuracy and timely confirmation of all engagements. Coordinate and schedule preparation meetings, ensuring briefing documents and materials are completed and distributed in advance. Collaborate cross-functionally with content contributors to develop and refine presentation materials aligned with executive messaging. Partner directly with executive presenters to review and finalize content, ensuring clarity, consistency, and readiness for delivery. Oversee event logistics, including location setup, Webex coordination, and attendee management; submit consolidated EBC activity reports to the CEP team quarterly. Required Skills & Qualifications Local to San Jose, CA and come into the office 1-2 days a week Must be authorized to work in the U.S. now and in the future - Position does not provide sponsorship Demonstrated experience leveraging AI tools and technologies in both professional and personal settings, with a strong passion for exploring innovative applications of AI to drive efficiency, creativity, and strategic decision-making. Strong communicator with a structured, process-driven approach to executive-level storytelling; skilled in using Microsoft 365 tools to craft presentations that deliver clear, concise, and compelling messages. Proven ability to build trusted relationships and collaborate with senior leaders, influencing decision-making through strategic insights and compelling messaging Highly inquisitive mindset with a strong drive to uncover trends and insights, continuously seeking ways to improve communication impact and organizational effectiveness. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.