Supervisor Regulatory Operations - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Oversee Daily Department Activities: Supervise the daily activities of the regulatory Operations team to ensure efficient and accurate processing of compliance rebills, vendors' value capture rebills, timely and accurate follow up on accounts and ensuring timely compliance reporting. Monitor workflow to maintain productivity and quality standards, addressing any issues that arise promptly
• Employee and Performance Management: Manage timecards and attendance records, ensuring accurate and timely documentation. Conduct staff evaluations, providing feedback to support professional growth and accountability. Collaborate with the director in recruiting, correcting, and releasing employees within Optum's procedures and standards, providing performance and behavior-based input to ensure the team meets the organization's standards
• Training and Development: Schedule and provide training structure for new employees, ensuring they are well-versed in specific requirements for the regulatory Operations workflow, related to accounts follow up and billing, provide ongoing training and development opportunities for existing staff to maintain high performance and compliance with standards
• Supervise and support team in delivering high-quality services. Meet with staff for supervision on a regular basis
• Monitor and review case management activities to ensure compliance with organizational policies and applicable regulations
• Conduct regular team meetings and discuss case progress, challenges, and solutions.
• Provide training and development opportunities for staff to enhance their skills and effectiveness
• Complete performance evaluations, employee counseling, and disciplinary action and provide constructive feedback
• Complete hiring actions. Develop and implement orientation for new employees
• Complete departmental scheduling and coordinate PTO requests
• Complete payroll biweekly
• Takes the lead role in complex or escalated cases and provides guidance to staff
• Participates in departmental quality improvement projects or committees, as assigned
• Prepare and submit reports to senior management on team performance and outcomes
• Ensure productivity and quality standards are met according to department policies
• Liaise with other departments and external agencies to coordinate and optimize service delivery
• Ensure the confidentiality and security of information

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience supervising and leading staff on Revenue Cycle settings
• Demonstrated leadership and supervisory skills
• Proven experience using Excel at an intermediate level or higher (i.e., VLOOKUPS, Pivot Tables, charts, graphs, etc.)
• Demonstrated excellent communication skills, written and verbal
• Proven analytical, critical thinking, organizational, and decision-making skills
• Proven ability to compile, evaluate and report statistics to members of the team, and utilize the information to facilitate process improvement activities

Preferred Qualifications:

• Expertise on Medicare billing and collections

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $48,700 to $87,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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