Claims Customer Service Representative

TEKsystems
$18.00 - $19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Jul 01, 2025
Now Hiring: Call Center Representatives - Loss Drafts Team Role Overview Join our high-level Loss Drafts Call Center Team, supporting homeowners with insurance claims. You'll be the key point of contact between homeowners, lenders, and Proctor, helping resolve issues and provide updates on claim statuses. Key Responsibilities: * Handle 40-50 inbound calls/day regarding homeowner claims * Navigate multiple systems to research and resolve issues * Manage escalated calls and provide professional support * Document all interactions in the claim system * Make outbound calls as needed What We're Looking For * 1-2 years of call center experience (claims, escalations, or insurance preferred) * Ability to handle difficult conversations with professionalism * Typing speed of 35+ WPM * Proficiency with Windows PC systems * Reliable transportation * Working cellphone (for dual authentication) Training & Schedule Details * Training: July 23 - August 22 \| On-site only \| Monday-Friday, 9:00 AM - 5:30 PM * Nesting (Live Call Training): August 25 - September 5 \| On-site only * Hybrid Eligibility: Starting October (based on performance, attendance, and quality) * Shifts Post-Training: Assigned based on business needs * Start times range from 9:00 AM to 11:30 AM * Shifts range from 9:00 AM-5:30 PM to 11:30 AM-8:00 PM Why Join Us? * Career Growth: From day one post-training, you're eligible to apply for advancement roles (Mentor, Team Lead, Supervisor, etc.) * Performance Bonuses: Work Environment * Casual dress code * Clean, cube-style call center with dual monitors and wired headsets * Supportive team structure with live hotline assistance * Breaks and lunch included in your 8-hour shift Ready to make a difference and grow your career? Apply today and join a team that values your voice and your future. Pay and Benefits The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Jul 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.