Intern, Customer Experience

What You Can Expect

As our Customer Experience Intern, you will support our Strategic Account Services team for Key Accounts with a focus on customer engagement, operational support, and performance tracking. We are seeking a motivated and detail-oriented student eager to gain hands-on experience in the retail energy or energy sector. This internship offers the opportunity to work under the guidance of the Strategic Account Services Senior and collaborate with various cross-functional teams. The position is based in Houston, TX, and will run from September 2025 to December 2025.

Join us and contribute to making a meaningful impact on our environment.

• Assist in providing operational and administrative support to the Strategic Account Services team to help maintain strong customer relationships
• Help manage key account communications by drafting messages, updating records, and supporting customer outreach efforts.
• Shadow onboarding processes for new key accounts in collaboration with the Sales team
• Support the documentation and organization of service requests using Freshdesk ticketing system
• Help prepare KPI dashboards and performance summaries to assess customer satisfaction
• Participate in meetings and team discussions, capturing notes and follow-up action

What You'll Bring

• Must be at least a college sophomore pursuing a Bachelor's degree in Business, Communications, Energy Management, or a related field
• Opportunity to gain hands-on experience in customer service, business operations, and the energy industry
• Develop strong organizational skills and attention to detail through real-world tasks
• Exposure to industry tools and platforms with support for learning and growth
• Strengthen communication and interpersonal skills through cross-functional collaboration

Additional Details

This role is eligible for our hybrid work policy with a minimum of three (3) days working in office if you are based in Houston, TX

Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Hourly Range: $ 21.00 - $34.00 USD hourly

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

Why ENGIE?

ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.