Title: Customer Service Representative/CSR
Location: Chattanooga, TN 37405
Duration: 3 months
Shift Timings: Standard (30 - 40 Hours/week)
Payrate : $17.38 per hour on w2 without benefits
Job Summary:
- Responsible for responding to customer inquiries via email, phone and social media. Lead the creation, maintenance and distribution of written and verbal communications for Outdoor Chattanooga.
- Duties include: compiling, writing, editing, publishing, and distributing a weekly e-newsletter; social media events and posts, updating and maintaining department website; conduct customer reservations and confirmations; writing articles, press releases, and other materials for local, regional, and national publications. Work is performed with limited supervision.
Essential Functions:
- Compiles, writes, edits, publishes, and distributes newsletter to applicable individuals and other parties.
- Updates and maintains a website with events listings and new or revised content.
- Prepares articles and other related materials for local, regional, and national publications.
- Creates and disseminates promotional materials for events, including brochures, posters, and flyers.
- Performs a variety of general administrative activities in support of division operations, which includes: answering phones; responding to email, setting up and scheduling meetings and/or other related activities.
- Posts consistently to social media platforms, creating content, events and blogs.
- Assists with programs or at events.
- Updates customer accounts in the database.
- Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
- Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Minimum Qualifications:
- Bachelor's degree in public relations, English or related field, and two (2) years' experience related to public relations, customer relations, writing newsletters, media, journalism or related field; or any combination of equivalent experience and education.
- Will be required to drive a company vehicle to events on occasion.
Licensing And Certifications:
- Valid Driver's License
- CPR/First Aid Certification.
Knowledge And Skills:
- Knowledge of customer service principles; public relations principles; promotional techniques; media outlets; basic web design principles. Skill in providing customer service and public relations; creating promotional materials; communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Physical Demands:
- Positions in this class typically require reaching, fingering, grasping, talking, hearing, seeing and repetitive motions.
Work Environment:
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
|
22nd Century Technologies, Inc.
$17.38 per hour on w2
company vehicle
Jul 01, 2025