Supervisor, Business Systems Analyst

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 02, 2025
Summary Responsible for overseeing a team that works to enhance the functionality, efficiency, and integration of systems. This position leads the analysis, design, and implementation of business systems and ensures they align with organizational goals and healthcare regulatory requirements. Does this position require Patient Care? No Essential Functions -Supervise a team of business systems analysts, providing guidance, coaching, and performance management to ensure effective delivery of projects and support. -Lead the analysis of business processes, workflows, and system requirements to identify areas for improvement and optimize efficiency. -Collaborate with stakeholders, including clinical, administrative, and IT teams, to gather requirements, define business needs, and design effective solutions. -Develop and document functional specifications, use cases, process flows, and other documentation to support system development and enhancements. -Manage project timelines, resource allocation, risk management, and stakeholder communication to ensure successful project outcomes. -Oversee the resolution of system-related issues and incidents, providing escalation support and guidance to the business systems analyst team. -Conduct post-implementation reviews and collect feedback to identify areas for further improvement and optimization. -Supervise the development of reports, dashboards, and analytics to provide insights into business performance, system utilization, and operational efficiency. -Ensure all business systems and related processes comply with healthcare regulations, data privacy laws (e.g., HIPAA), and organizational policies. -Partner with clinical, operational, and IT leaders to understand their needs and provide solutions that enhance service delivery, patient care, and operational efficiency. Education Bachelor's Degree in Computer Science or related field required Equivalent experience accepted in lieu of degree Experience 3-5 years of experience in business systems analysis or programming, preferably in a healthcare setting required 1-2 years of experience in a supervisory or leadership role preferred Knowledge, Skills and Abilities - Strong knowledge of business analysis methodologies, tools, and techniques, including process modeling, requirements analysis, and system integration. - Proven experience in managing software implementation projects, process improvement initiatives, and cross-functional teams. - Excellent analytical, problem-solving, communication, and project management skills. - Experience with Electronic Health Record (EHR) systems, healthcare information systems, and clinical software applications. - Familiarity with healthcare regulations, data security standards (e.g., HIPAA), and quality improvement frameworks. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.