Customer Experience Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Jul 02, 2025 | |
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OverviewWe are seeking a Customer Experience Program Manager with a deep understanding of Microsoft 365 and experience with Microsoft 365 Copilot and Agents. This person will have a passion for customer service, empathy for the onboarding and usage experience of our customers and deep technical acumen across Microsoft 365 services including but not limited to Copilot Chat, Microsoft 365 Copilot, out of the box and declarative Agents, Copilot Studio, Microsoft Teams, SharePoint/OneDrive, and other components of Microsoft 365. You will leverage your creativity in the context of a global organization such as Microsoft. You will be interacting & supporting product makers in product management, external community leaders and Microsoft Partners, as well as business users and influencers who are dedicated to Microsoft cloud productivity software. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesInfluence and deliver community engagement programs, highlighting Copilot for Microsoft 365, Copilot Studio, Microsoft Teams and connected experiences across Microsoft 365 in partnership with divisions across Microsoft.Coordinate internal and external community engagement to drive quarter over quarter growth and satisfaction including digital skilling events, Ask Microsoft Anything events, and internal community support by gathering compelling speakers, content and activities for our communities at scale.Support community presence at flagship and community produced events.Act as technical content producer guiding the completion of digital media and event delivery with our team of skilled professionals. This includes content for events, online learning, and learning paths as dictated by product and implementation best practices.Maintain impact data and automations on content and communities including attendance, engagement, reach, key content delivery and other metrics as defined.Triage and manage new content requests to integrate new features with other existing community and event projects and systems across Microsoft.Partner with other community managers who handle a variety of product and role based communities across Microsoft 365.Travel to flagship conferences and community events (domestic and international) to be approximately 25% of overall work time. | |