Senior Desktop Administrator

We are currently seeking a skilled and detail-oriented Senior Desktop Administrator to join our team. As a Senior Desktop Administrator, you will play a pivotal role in steering the strategic direction of desktop support operations, ensuring the seamless functionality and advancement of desktop systems within our organization. Leveraging your extensive experience, you will provide expert-level leadership in troubleshooting, system configuration, and project management. Beyond desktop support, you will act as a key influencer in the implementation of advanced collaboration technologies, audio-visual systems, and automation initiatives. Your responsibilities extend to overseeing team scheduling, budgets, strategic planning, and serving as the IT Support Services team lead.
Key Responsibilities:

Desktop Support:

• Provide strategic direction in resolving complex desktop-related issues and mentor junior team members.
• Architect the installation, configuration, and upgrade of desktop software and hardware components.
• Define the end-to-end processes of fulfilment and onboarding for Acquisitions, Greenfields, and the New Hire Experience, ensuring continuous improvement.

Advanced Troubleshooting and Escalation:

• Analyze trends and make remediation recommendations.
• Oversee expert-level troubleshooting for complex desktop hardware and software issues.

Advanced System Configuration:

• Architect the deployment and imaging of advanced computer systems.
• Define standards for the deployment of hardware and software.

Strategic Communication and Collaboration:

• Benchmark strategic communication with clients, stakeholders, vendors, and team members to ensure project awareness and progression.
• Drive high-level meetings with customers to discuss project details, ensuring requirements are met.

Project Management and Planning Oversight:

• Develop comprehensive plans for departmental operations, integrating industry trends.
• Define project scope and requirements, identifying advanced improvement opportunities.
• Develop engineering proposals, ensuring accuracy and alignment with strategic goals.

Advanced Data Analysis and Automation Leadership:

• Champion and lead advanced data analysis and automation initiatives to enhance efficiency and accuracy.
• Implement and guide the development of advanced macros, scripts, generative AI, and workflows for data processing and reporting.

Budget Oversight and Documentation:

• Lead team efforts in preparing and reviewing the budget, aligning it with the company's strategic goals.
• Lead the creation and maintenance of documentation for advanced technical support policies, procedures, and practices.

Team Management and Training:

• Supervise team support coverage to include managing after-hours on-call rotation.
• Provide advanced training and guidance to teammates.
• Provide input on employee performance to managers via individual score cards.

Security and Compliance Oversight:

• Own advanced data protection and endpoint security programs.
• Ensure functionality of data backup platforms and own remediation efforts for vulnerabilities.

Cross-functional Collaboration Oversight:

• Demonstrate advanced leadership in working independently and within cross-functional collaborative settings.
• Lead team projects and travel efforts as needed.

Collaboration Technologies and AV Expertise:

• Own the management of technologies operating on enterprise hardware and software platforms throughout the company.
• Implement solutions supporting Enterprise Infrastructure Collaboration Tool design needs.
• Design, install, and implement various collaboration tools and provide training and mentoring to team members and customers.
• Drive enhancement and continuous improvement of collaboration services and conduct proofs-of-concept to test new technologies.
• Own audio-visual, multi-media technology, and video conferencing environments.

Strategic Planning and Decision-Making:

• Define project scope and requirements by conducting research on existing technology and protocols to identify opportunities for improvement.
• Prepare and review annual budget recommendations, monitoring, and reporting on actual vs. budgeted performance to ensure adherence to approved budgetary spend.
• Review financial models, forecasts, and scenarios to support decision-making and resource allocation.
• Provide leadership with recommendations that designate specific direction for the architecture in terms of design, standards, implementation, operations, and maintenance.

Continuous Learning and Technological Advancement:

• Research and track new technologies, developing product roadmaps that include plans to enhance functionality, replace end-of-life infrastructure, and increase operational efficiencies and streamline costs.
• Participate in meetings with customers to discuss project details and requirements.
• Review engineering proposals and provide feedback to ensure accuracy.
• Identify trends or recurring technical issues and propose solutions to address root cause.

Independent and Collaborative Work:

• Possess and exhibit the ability to work independently and in cross-functional collaborative settings.

Other Duties:

• Play a crucial role in other job-related duties as assigned.

Education:
Bachelor's degree in information technology, Computer Science, or a related field. Alternatively, candidates with a High School Diploma or General Equivalency Diploma (GED) with seven years related design, configuration, implementation, management of collaboration technologies and vendor contract management will also be considered.

Experience:

• 7+ years of progressive experience in desktop support and administration.
• Advanced proficiency in operating systems, including Windows and MacOS.
• Proven experience in managing and troubleshooting complex desktop environments.
• Demonstrated leadership skills and the ability to mentor junior team members.
• In-depth knowledge of desktop virtualization technologies, remote support tools, and Active Directory.
• Advanced experience in architecting desktop-related policies and procedures.
• Strong project management skills with a track record of successful project completion.
  

Recommended Skills:

• Leadership: Exhibit strong leadership qualities, including the ability to lead and mentor a team of desktop support professionals.
• Advanced Troubleshooting: Demonstrate expertise in resolving complex desktop issues and providing technical guidance.
• Project Management: Possess strong project management skills to oversee desktop-related projects from initiation to completion, to include vendor, partner, and contract management.
• Policy Development: Contribute to the development and implementation of desktop-related policies and procedures.
• Strategic Thinking: Have a strategic mindset to contribute to the organization's overall desktop technology strategy.
• Collaboration and Communication: Effectively collaborate with other IT teams, departments, and communicate with stakeholders at various levels.
• Continuous Learning: Stay abreast of emerging technologies and industry trends to provide innovative solutions.
• Audio-Visual Expertise: Advanced understanding of audio-visual technologies and their seamless integration with desktop systems.
• Collaboration Tools Mastery: Proficiency in collaboration software and tools to enhance teamwork and productivity.

Certificates and Licenses:

• Valid driver's license required
• Current Microsoft/CompTIA certifications preferred
• Current ITIL certification preferred

Able to work in our environment:

• Indoor office, indoor warehouse, and outdoor warehouse (yard) working environment
• Occasional long periods of sitting and standing
• Long periods of computer phone and technology utilization
• Must be able to lift, carry, push, or pull up to 25 pounds
• Position requires regular interaction with employees at all levels of the company
• Travel requirement up to 25%

If you are an experienced and knowledgeable Senior Desktop Administrator seeking an opportunity to provide strategic oversight, lead teams and projects, contribute significantly to the smooth operation of advanced desktop systems, and drive technology advancement within the organization, we encourage you to apply and join our collaborative team.

Equal Opportunity Employer.

Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.