Position Details
Position Information
| Requisition Number |
S4561P |
| Home Org Name |
Clinical Sciences |
| Division Name |
College of Veterinary Medicine |
| Position Title |
Veterinary Customer Services Representative (Overnight) |
| Job Class Code |
AA79 (A-B) |
| Appointment Status |
Full-time |
| Part-time FTE |
|
| Limited Term |
No |
| Limited Term Length |
|
| Job Summary |
Are you a top-notch customer service professional? A night owl with a passion for helping veterinary patients and clients? We have got the job for you! Come join our incredible team at
AUCVM as we seek a Veterinary Customer Services Representative (Overnight) to perform clerical duties related to veterinary care. You'll work the overnight shift to provide support to an emergency veterinary team, patients & clients all while earning a premium shift differential for your time! By compiling a thorough medical record, you will play a critical role in the medical process and ensure the team has the information they need to make a difference for each patient.
This is an exclusively overnight position within a veterinary teaching hospital. The schedule rotates biweekly and includes weekend and holiday shifts. Work hours are typically between 6:00 pm - 6:00 am with some flexibility necessary. Shift differential is provided. The schedule is broken down as follows:
Week 1 - 6:00pm - 6:00am Mon, Tues, Wed, and Sat
Week 2 - 6:00pm - 6:00am Sun, Thurs, and Fri
Learn more about
VET
MED and take a campus tour here:
https://www.auburnvetmed.com/ |
| Essential Functions |
- Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.
- Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
- Communicates frequently with the clinical team regarding patient/client needs and expectations.
- Appropriately directs clients to areas within the clinic for animal care and continues to ensure client's visit is successful.
- Receives and screens telephone calls; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response.
- Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
- Discharges clients in a timely and appropriate manner. Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions.
- May assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.
- Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.
- May assist in cleaning and disinfecting common lobby spaces.
|
| Why Work at Auburn? |
Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle! |
Minimum Qualifications
| Minimum Qualifications |
Depending on the combination of education and experience, the selected finalist will be hired as a Veterinary Customer Services Rep and assigned level I or II.
Level I: Requires a high school diploma or equivalent.
Level II: Requires a High school diploma or equivalent plus 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems. Experience must include at least 2 years at the preceding level or equivalent within Auburn University.
Degrees accepted in lieu of years of experience. |
Minimum Skills, License, and Certifications
| Minimum Skills and Abilities |
|
| Minimum Technology Skills |
|
| Minimum License and Certifications |
|
Desired Qualifications
| Desired Qualifications |
- Experience in a veterinary referral practice, medical office, or hospital setting working with medical records and hospital information systems preferred.
- Excellent written and interpersonal communication skills, including public speaking skills and customer service skills.
- Excellent stress management and critical thinking skills.
|
Posting Detail Information
| Salary Range |
$31,200 - $43,090 |
| Job Category |
Agricultural/Veterinary Medicine |
| Working Hours if Non-Traditional |
The schedule rotates biweekly and includes weekend and holiday shifts. Work hours are typically between 6:00 pm - 6:00 am with some flexibility necessary. Shift differential is provided. |
| City position is located in: |
Auburn |
| State position is located: |
Alabama |
| List any hazardous conditions or physical demands required by this position |
|
| Posting Date |
07/03/2025 |
| Closing Date |
|
| Equal Opportunity Compliance Statement |
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their
website to learn more. |
| Special Instructions to Applicants |
|
| Quick Link for Internal Postings |
https://www.auemployment.com/postings/54503 |
|
Auburn
$31,200 - $43,090
Jul 03, 2025