Onboarding Technology Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Provide white glove, executive technical onboarding support to new exclusive insurance agents and employee insurance sales producers.

Image and ship computers to the new end users so they can access Allstate systems and begin education.

Schedule, host one-on-one consultations with EAs and EFSs and guide them through first time log-in, 2 factor registration, explain admin rights, bitlocker keys, and best end user cyber security practices.

Have an ability to troubleshoot level 1 desktop support issues with applications such as MS Outlook, internet browsers, and other insurance agent sales and retention tools.

Ensure that your EA, EFS, or Employee Producer has the best technical onboarding experience by answering their questions and help them understand how to get help after your consultation.

Be comfortable reading technical documentation and then immediately execute to resolve the issue.

Report and follow-up with any issues discovered during first time access and onboarding that could not be resolved.

Follow-up with the end user with a sense of urgency to avoid delays in their onboarding.

Share trouble shooting steps and solutions learned with your teammates and update documentation

* 4 year Bachelors Degree (Preferred)

* 2 or more years of experience (Preferred)

* This job does not have supervisory duties.

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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