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Posting Date 07/18/25
Application Deadline 07/25/25
Pay Range $26.45 - $41.10 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type Temporary
Department Human Resources
About the Position Impact the lives of others by using your analytical abilities to make sound, independent decisions within department guidelines in our fast-paced, high-performing Employee Benefits and Wellness Division, and grow your career with the Maricopa County Human Resources Department! This is a temporary Benefits Specialist position lasting approximately 6 months in duration. We are seeking a motivated, customer-focused, and solutions-driven individual to join our team to support the preparation for and through the duration of the Open Enrollment period. As the Benefits Specialist, you will respond to employees, dependents, and providers' questions regarding benefit programs, eligibility, and coverage provisions. You will research and resolve benefit plan discrepancies and verify that benefits, premiums, and administrative charges are calculated and administered appropriately. About Us With more than 13,000 employees in more than 50 departments, we question the status quo, we challenge old assumptions, WE make government better. The Human Resources Department is a diverse group of agile and dedicated HR professionals who provide exceptional customer service by exemplifying the motto "Your Partner for Success." By strategically partnering with County Management, departments, and applicants, HR looks for creative, outside-the-box solutions to the ever-evolving modern-day challenges that governments face in providing quality services to their citizens. Join us for your next adventure and explore innovation with Maricopa County Human Resources! Proud to Offer
Work with a greater purpose Exceptional work-life balance Opportunities for growth and development within Maricopa County Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ
We Require
Four years of experience working in benefits administration for a self-funded, employer-sponsored group health plan or related field, including two years of customer service experience High School Diploma or GED
We Also Value
Experience working in Human Resources Experience with self-funded health and welfare benefits Experience in a phone intensive, customer service-oriented environment Experience with Workday or other HRIS systems Documented HIPAA training and experience handling confidential material in a healthcare or employment environment
Job Contributions
Provide excellent customer service to Maricopa County employees regarding all aspects of their Benefits and Wellness, including medical, pharmacy, behavioral health, dental, vision, short-term disability, life insurance, flexible spending accounts, health savings accounts, voluntary benefits, and wellness incentive Answer incoming phone calls in a phone intensive environment, respond to questions from employees, providers and vendors regarding the County's benefits plans, including interpreting eligibility, plan documents, insurance carrier contracts, and coverage provisions Investigate and resolve employee concerns regarding benefits-related matters such as covered benefits, eligibility, cost, etc Utilize multiple software applications simultaneously, including vendors' portals, and track all actions in the benefits case management and call recording systems Comply with regulatory, financial, tax and legal requirements for administering the Maricopa County benefits plans, including HIPAA privacy and security Participate in the annual Open Enrollment processes including planning events, answering questions, testing, and completing assigned variety of Open Enrollment tasks
Verify that benefits premiums and administrative charges are being calculated and administered appropriately Write clear, concise benefits-related material using technical language, proper grammar, and correct punctuation, and tailor these communications to the targeted audience Complete Benefit Partner tasks as assigned in the Workday system
Working Conditions
Work occurs in an indoor office environment Tasks require manual dexterity of hands and body to operate office equipment and manage frequent interruptions, time pressures, high work volumes, and multiple, complicated, and unscheduled tasks Job includes team-oriented activities and interaction with all levels of County management and personnel, and the public Responsibilities require concentration, accuracy, ethical conduct, and a professional demeanor
Selection Procedure
Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer. Apply Now!
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Maricopa County
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Jul 19, 2025