New

Mortgage Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jul 06, 2025
Join Our Team as a Customer Experience Specialist! Location: On-site \| Schedule: Monday-Friday, 8:30 AM - 5:30 PM Are you a people-person with a passion for helping others? Do you thrive in a fast-paced environment and love the idea of being the voice that guides customers through exciting financial journeys? If so, we want YOU on our team! We're on the lookout for a Customer Experience Specialist to join our dynamic call center crew supporting Consumer Direct Lending. This is your chance to kick-start or grow your career in the mortgage and financial services industry-with a team that values your voice, your energy, and your commitment to excellence. What You'll Be Doing As a Customer Experience Specialist, you'll be the friendly, knowledgeable guide for our customers after they've spoken with a licensed loan officer. You'll: * Handle high-volume inbound and outbound calls and texts with professionalism and empathy * Perform data entry and validation with laser-sharp accuracy * Respond to emails, chats, and calls from customers, teammates, and third parties * Collaborate with multiple departments to keep things moving smoothly * Ensure every interaction reflects our values and commitment to top-tier service What You Bring to the Table We're looking for someone who's: * Experienced in a Mortgage Contact Center (at least 1 year, recent) * Comfortable juggling high call volumes and multitasking like a pro * Skilled in both inbound and outbound customer interactions * Detail-oriented, quality-focused, and ready to go the extra mile * Reliable, punctual, and located within 20 minutes of the office * Equipped with dependable transportation and childcare arrangements Bonus Points If You Have: * Mortgage, loan servicing, or financial services experience * A calm, professional demeanor-even when things get busy * A track record of job stability and commitment Why You'll Love It Here * Be part of a supportive, energetic team that celebrates wins together * Gain valuable experience in the booming mortgage industry * Grow your career with a company that invests in your success * Make a real difference in people's lives-every single day Ready to bring your A-game and make an impact? Apply now and let's build something amazing together! Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jul 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.