Manager, Business Partnerships

• Lead the development and execution of business strategies and ensure alignment with Caltrain’s overall financial and operational goals and strategic priorities. Act as a key strategic partner in defining and pursuing new revenue streams.

• Design and implement business plans that drive revenue growth through innovative programs with the focus on institutional deals and various rail asset monetization, and other commercial ventures such as city and developer partnerships around Caltrain stations and other real estate assets. 

• Lead the identification, cultivation, and management of strategic partnerships with public agencies, private organizations, and nonprofit entities, to create mutually beneficial arrangements.

• Oversee the negotiation, execution, and management of partnership agreements, with the focus on Caltrain’s Go Pass program, and ensure alignment with Caltrain’s strategic, financial, and operational objectives.

• Serve as a liaison between Caltrain and business partners to ensure effective communication and the smooth execution of partnership activities.

• Lead cross-departmental efforts to integrate partnerships into broader Caltrain business initiatives. Work closely with the finance, operations, marketing, and external relations teams to align business partnerships with financial targets, operations, and marketing strategies. Identify and assess potential risks related to business partnerships and develop appropriate mitigation strategies.

• Provide strategic recommendations to senior leadership based on data-driven insights, supporting Caltrain’s long-term business goals.

• Leverage data to evaluate the performance of partnerships and institutional transit programs, informing strategic adjustments and business decisions.

• Supervise staff. Hire, mentor and take appropriate corrective and/or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection, coordinate staff training and professional development, objectives, monitor and evaluate employee performance.

Examples of Essential Duties:

• Oversee all aspects of business partnership management with the focus on institutional partnership, asset monetization and Go Pass Program, including negotiation, execution, contract management, performance tracking, and issue resolution.

• Establish and lead strategic business development projects aimed at expanding revenue through asset monetization, sponsorships, and other partnership-driven models. Establish performance metrics and reporting mechanisms to evaluate the effectiveness of partnerships and their impact on Caltrain’s strategic goals.

• Collaborate with cross-functional teams to ensure partnerships are fully integrated into business operations and financial planning.

• Represent Caltrain’s business interests and foster external relationships by participating in public meetings and events 

• Drive the development of business initiatives and solutions, supporting the expansion of revenue through institutional partnerships, sponsorships, and innovative fare programs.

• Develop performance metrics and dashboards to track and report on the success of programs and partnerships, providing actionable insights.

• Support senior leadership with strategic recommendations based on data insights and performance analysis, influencing long-term business decisions.

• Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents. 

• Perform other duties as assigned.