Customer Service Leadperson

REATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard, when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:The Customer Service Leadpersonis part of the Mattel San Bernardino Distribution Center Management team.

The Opportunity: The Customer Service Leadperson is responsible for distributing and coordinating work in the CS department. In addition, the lead follows up with employees to ensure the assigned workload is completed.

What Your Impact Will Be:

The essential duties and responsibilities for the Customer Service Leadperson position include the following. Otherduties may be assigned as needed.

• Handle order processing using Omni and Exeter and coordinating shipments via FedEx and UPS Ground.
• Provides direction to employees including assigning work; following up for completion and accuracy; and adherence to company policies, practices and processes.
• Assists employees with work related questions and problems. Provides guidance and problem solving when issues arise.
• Facilitates training to ensure team members understand and utilize established processes and practices.
• Provides update to supervisor or manager on department progress
• Partners with supervisor or manager to address work related and employee relations concerns
• Ability to attend work regularly and on a timely manner
• Able to perform work with accuracy
• Ability to learn and use various warehouse management programs
• Other responsibilities and tasks as assigned by your manager or supervisor

SUPERVISORY RESPONSIBILITIES

• In this position the incumbent is required to provide direction to employees, but the incumbent does not issue disciplinary action.

What We're Looking For:

• High School Diploma or GED
• 2 or more year of related experience
• Ability to plan, assign, and direct work

• Able to handle multiple tasks simultaneously and in an effective manner
• Able to collaborate with employees at all levels
• Able to read an interpret documents such as shipping documents, bills of lading, reports, safety rules/procedures, operating and maintenance instructions.
• Basic mathematic skills- ability to add, subtract, multiply, and divide using whole numbers, common fraction, and decimals
• Ability to understand and carry out written and verbal instructions
• Ability to speak, read, and write in English.
• Bilingual (Spanish) Preferred

EQUIPMENT

To perform this job successfully, an individual must be able to utilize the following equipment in a safe and satisfactory manner with or without reasonable accommodations.

• Computer with Windows based operating system
• Microsoft Office (intermediate or above)
• AS-400 operating systems preferred

The base hourly rate for this position is between $25.00 and $29.00

**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate's work location, skills and experience.

What It's Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children's and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us athttps://jobs.mattel.com/andwww.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants