Sr Patient Engagement Lead

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job Responsibilities

• Creates strategic recommendations and mitigation strategies to improve poor performing program campaigns, collaborating with the Accelerate Clinical Enrollment (ACE) team, Internal/External Account Directors, and other cross-functional partners.
• Is an expert in regional patient recruitment and retention strategies and has in-depth knowledge of global recruitment and retention strategies
• Identifies new and innovative strategies and solutions through individual or team research and follow up with vendor management to verify their benefit and services are not already covered by existing partnerships.
• Provides guidance to other team members on regional approaches to recruitment and retention for development of recruitment strategies and mitigation plans
• Serves as a mentor and/or provides project management oversight to team members, in particular those supporting strategic Sponsor studies and ensuring feedback loop to Line Manager.
• Has a deep understanding of their own country's healthcare landscape
• Oversees the development, preparation, approval and distribution of integrated tactics relating to R&R Ops from sponsor contracting through to closure of R&R activities.
• Is a gatekeeper for quality control, accountable for the quality of work completed on studies which they oversee
• Responsible for measuring effectiveness and ROI of integrated tools/strategies used on strategic Sponsor studies and sharing best practices across regional and global teams, developing case studies to support future awards and drive operational efficiencies
• Collaborates with study team to support site-level activities including, but not limited to, addressing site-specific recruitment challenges and suggesting mitigation plans
• Collaborates with study team to define and lead community outreach activities including, but not limited to, advocacy group liaison and attendance at local chapter events
• Reviews the Participant Engagement Plan (PEP) and supports identifying risks, recommending both regional and global contingencies specific to the indication and protocol. Takes responsibility for periodic review of all subsequent updates as per scope of work.
• Orchestrates operations of integrated solutions partners in scope including but not limited to setting meeting agendas, leading meetings, representing solutions when applicable to Project Leads and client, tracking and reporting progress, reporting risks and mitigations, identifying gaps and implementing efficiencies.
• Supports department resourcing by floating studies as needed or required
• Accountable for consistent R&R Ops budgeting and contracting on all customer studies.
• Acts as main point of contact and subject matter expert (SME) for R&R Ops Project Management (R&R Ops PM), communicating with client to provide timely project updates and project related fiscal information. Collaborates with contracts and proposals development, project management, and clinical management to achieve contractual and financial project goals within specified timelines and quality standards
• Proactively identify the most appropriate solution partner for the study and indication and per protocol specifics. Ensure any vendors are qualified and contracted per Syneos Health SOPs/WIs and is loaded into applicable finance systems. Identify and independently resolve vendor related issues with LM notification. Provide updates regarding vendor issues during both regional and Global team calls
• Ensures all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies. Completes and documents scope change
• Manage project within contracted direct/indirect budgets and timelines ensuring any out-of-scope activities are not initiated prior to being documented via budget update, communicated to the project management team and approved by the sponsor
• Leads conversations with clients around new strategies to support enrollment
• Support governance calls with vendors, and internal solution partner calls, with collation of feedback and trend analysis
• Identify process improvements which could improve efficiency and engage with line manager or PR&R Manager to implement
• Provides oversight and direction to team members supporting studies through various methods such as joining team calls, 1-2-1 meetings, etc.
• Contributes to departmental growth through internal and external business development opportunities either through support of pre-award opportunities or R&R consultation for existing projects where R&R Ops is already involved
• Supports the identification and introduction of regional patient recruitment and retention initiatives
• Leads change initiatives across and within the Inclusion & Access Department

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.