Supervisor, Policy Services - Lincoln, NE

Customer Service

Full-time

The position is responsible for the management and development of best practices procedures, processes, and service standards for the issuance and ongoing administration of the business. The incumbent is responsible for the administration of products/plans sold by the Ameritas field offices, and implements and administers products/plans sold through special distribution arrangements and Strategic Alliances. The incumbent also leads and manages the operational processes involved in implementing systems/programs.

Position Location: This is a hybrid role working partially in-office and partially from home.

What you do:

• Leads a high performing team through recruitment, development, and performance management.
• Provides guidance to resolve escalated issues or concerns.
• Ensures adherence to regulations, policies, and procedures.
• Recommends innovative programs or processes to achieve results.
• Coaches and develops associates to foster a culture that ensures a cohesive team environment that will build long term loyalty between Ameritas/Partners and our customers by achieving and/or exceeding department standards and persistent goals.
• Manages systems, associates, and processes impacted by the systems staff and ensures customer service standards are established and met. Models a "best practices" leadership style that empowers and motivates associates to be decisive and take appropriate risks in providing a high level of service that builds loyal customers and partners.
• Exhibits a good understanding of all the functional areas within the division and their needs. This includes the possessing the knowledge of strategic alliances, partnerships, and key account requirements that must be met by this operational area.
• Ensures quality control measures, reporting, workflow processes, and procedures are in place to ensure performance guarantees/standards of accuracy and responsiveness requirements are being met or exceeded to foster customer loyalty.
• Provides critical decision making in escalated customer service issues by taking into consideration the needs of the customer and potential risk to the company.
• Manages various projects and provides input to products, processes, and standards with measurable impact.

What you bring:

• Bachelor's Degree or equivalent experience is required.
• 3-5 years of related experience is required.
• 0-2 years supervisory experience is required.

What we offer:

A meaningful mission. Great benefits. A vibrant culture

Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.

At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:

Ameritas Benefits

For your money:

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses
• Competitive Pay

For your time:

• Flexible Hybrid work
• Thrive Days - Personal time off
• Paid time off (PTO)

For your health and well-being:

• Health Benefits: Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)

For your professional growth:

• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program

For your community:

• Matching donations program
• Paid volunteer time- 8 hours per month

For your family:

• Generous paid maternity leave and paternity leave
• Fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan.

Pay Range Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$57,947.00 - $92,716.00 / year

Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.