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Assistant Registrar for Records & Graduation - Enrollment Management - Office of the Provost

Carnegie Mellon University
vision insurance, paid time off
United States, Pennsylvania, Pittsburgh
5000 Forbes Avenue (Show on map)
Jul 11, 2025
Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here! The Office of Enrollment Management comprises of five functional areas, including The University Registrar's Office, The HUB, the Office of Admission, Student Financials and Enrollment Systems, and the Office of International Education. These functions work together to provide students, families and the campus community with student support and administrative services from the time of recruitment, to enrollment and all the way through graduation. We are seeking an Assistant Registrar for Records & Graduation to join our team! This position responsible for assuring a high standard of excellence in the area of student, faculty and department customer services in support of the University Registrar's mission, strategic goals and values. The position is a University resource serving students, faculty and staff by informing and adhering to academic policy and requires working in a collaborative manner and displaying initiative while providing exceptional customer service. *Core responsibilities include:* Student Services - Investigate research and explore new procedures and technologies in order to improve student services, including serving on cross unit service teams. May supervise, and leads support staff in the area of verifications, authentications, transcripts and diplomas. Enables staff to set priorities; oversees their daily operations; provides training as required; identifies the need for process improvements; helps to develop their knowledge base; acts as a resource for their daily questions and trouble shooting. Record Retention - Implements and supervises record management, retention and retirement policies for all student records. This includes the accurate and timely maintenance of students' (active and inactive) academic, student account, and financial aid records, and handling confidential student matters regarding FERPA. Responsible for problem solving as it relates to University Academic Policies, and the clarification of such to the campus community. Troubleshoots problems and questions concerning office and university policies. Creates and maintains documentation related to policies and procedures. Interacts with internal and external audiences; and provides findings and recommendations. Assist with the preparation and dissemination of Registrars' Office various guides, web information and forms. Assists Communications team with forms management and web site updates. Diploma & Commencement Support - Manages the university degree, major and minor data collection, pre-Commencement and post- Commencement diploma processing and distribution to departments and students. Responsible for problem solving as it relates to diploma policies, and the clarification of such to the campus community. Troubleshoots problems and questions concerning diplomas and university policies, procedures and processes Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. *You should demonstrate:* Adaptability and openness to change as the department evolves. Ability to work well with others and/or as part of a team. Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records. Ability to meet deadlines, work under pressure and with frequent interruptions. Ability to prioritize work and handle multiple tasks simultaneously. Qualifications: Bachelor's degree in education or administration, or equivalent of educational experience 3-5 years related experience Academic Administration, Program and/or Curriculum Management, Registrar processes and process improvement. Strong organizational and analytical skills. Excellent communication and interpersonal abilities. Proficiency in academic software and database management. A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered. Requirements: Successful pre-employment background check Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more! For a comprehensive overview of the benefits available, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Enrollment and Registration Position Type Staff - Regular Full Time/Part time Full time Pay Basis Salary More Information: Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance