Sales Counselor

SUMMARY

ESSENTIAL FUNCTIONS

The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.

Additional responsibilities may be assigned in the future and may also be considered essential to the role:

* Works closely with prospective residents, their families, and key influencers (such as physicians, attorneys, and trust officers) to communicate and facilitate a smooth transition into the Community. This includes, but is not limited to, regular interaction through phone calls, home or office visits, events, seminars, and tours, as appropriate.

* Coordinate with various departments to ensure that accommodations are ready for new residents. This includes working with Environmental Services and Maintenance to prepare units and communicating any special needs of incoming residents to the appropriate personnel.

* Serves as a key point of coordination to ensure that all core administrative processes are consistent, timely, and aligned with department goals. These include utilizing approved workflows for databases such as CRM and EHR (Electronic Health Records), managing parking assignments, attending departmental meetings, maintaining internal waitlists, and assisting with the creation and distribution of brochures and other marketing collateral..

* Assists in implementing marketing plans at the local level, including, but not limited to, organizing and activating events, advertising, promotions, public relations, and community engagement opportunities to increase visibility and attract prospective residents.

* Collaborates with local sales and marketing teams, as well as external organizations, to create, plan, and execute both internal and external events. These events are designed to engage prospective residents, current leads, and key influencers and may include seminars, themed events, family nights, and other community activities. Coordination with various Community departments and key staff members is essential to ensure successful on- and off-site marketing events

* Performs all other related duties as assigned.

Communication/Interpersonal:

* Effective oral and written communication skills that are appropriate to the audience's needs.

* Ability to develop and deliver effective presentations live via online or virtual mediums.

* Excellent collaboration skills.

Decision Making/Organization Skills:

* Excellent organizational skills.

* Ability to perform work independently with minimal supervision.

* Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity:

* Demonstrated time management and priority-setting skills.

* Ability to simultaneously handle multiple priorities.

* Ability to work in a fast-paced, dynamic environment.

* Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.

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