Implementation Site Leader

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main's 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

Implementation Site Leader responsible for training and coaching branch staff to ensure a successful implementation of the D365 ERP. This role will require you to commit to 6-to-18-month deployment(s) at assigned branches across a predetermined deployment schedule. Deployment would typically require being on site at the assigned branch for 3 consecutive weeks, including the first weekend, to support full inventory count.

Key Responsibilities

System and Branch Expertise:

• Establish self as an ERP Subject Matter Expert by gaining extensive system and process knowledge
• Follow Standard Operating Procedures (SOP) to support new ERP and business process efficiency
• Support branch in completing pre-requisite checklist items prior to migration and go-live by demonstrating how work is done in the branch and the current system compared to how it is done in the new system.
• Based on branch needs, may need to provide full inventory count support before go-live

Systems Training and Support:

• Complete all training pre-requisite checklist items by due date to ensure proper set-up and testing of training laptops, handheld devices and training room configuration
• Deliver demos, prescribed virtual training, and onsite training in group settings with practice exercises effectively adapt training content to learners of varying skill level and learning style
• Use a variety of instructional techniques or formats, such as role-play, simulations, team exercises, group discussions, videos, or lectures to expedite user's understanding and adoption of the ERP
• Share technical information in an informative and educational format to diverse audiences
• Address and resolves assigned helpdesk calls/tickets related to ERP user issues

Change Agent:

• Build trust and collaborative partnerships across Core and Main to promote and support Core and Main's ERP implementation goals and objectives
• Attend assigned change management training and support to continually enhance understanding and skills to effectively facilitate others through change
• Report out all daily activities, accomplishments and struggles with wave leader/team and relevant Core & Main teams for support; complete weekly reports and closing recap sheet at the end of visit

Pre-Deployment Requirements:

• Complete Site Leader Development program, including In-person training in St. Louis, travel to D365 branches, mastering D365 Fetch tickets, and other experiential learning to drive mastery of operations processes and D365
  Complete required non-system training, including DISC, Change Management, Resolving Conflict, and Relationship Building.
  Participate in monthly and virtual group meetings for training and site preparation.
  Be willing to be deployed for 6-18 months and work remotely from home when not on-site.
  Attend a branch migration to D365 to prepare to be a Site Leader for subsequent migrations.

Deployment Requirements:

• Stay on-site at the assigned branch for three weeks, including weekends for issues/inventory before going live.
  Able to commit to being on-site for 3 weeks during assigned migrations
  Disengage from current branch activities and responsibilities during deployment.

Qualifications:

• Minimum of 2 years of Core & Main field experience, and at least two years' using Mincron and/or Smart Distributor
• Experience, or ability to learn, how to deliver system and/or process training
• Experience managing multiple priorities against aggressive timeline
• Excellent knowledge of MS Office, especially Excel
• Able to maintain energy, enthusiasm and productivity through long periods of time
• Able to travel up to 75% of the time during implementation
• Strong leadership and coaching skills
  • Ability to maintain a positive attitude during stressful situations
• Excellent communication and interpersonal skills
• Ability to translate complex topics clearly and simply to the intended audience
• Ability to work additional hours or weekends as needed

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person's merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

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