Call Center Supervisor

Are you a natural leader with strong customer service experience? Staffmark is seeking a Call Center Supervisor to oversee the day-to-day operations of a high-performing customer service team. If you're ready to coach, motivate, and lead by example-this could be the opportunity for you.

Pay: $20.00-$24.00/hour (based on experience)

Schedule: Monday-Friday | 1st Shift | Flexible start time

What You'll Do:

• Supervise daily call center operations and team workflow
• Monitor calls, coach staff, and ensure policy compliance
• Handle escalated calls and resolve customer issues
• Communicate goals and performance expectations clearly
• Train, mentor, and develop team members
• Track performance metrics and prepare productivity reports
• Provide feedback, recognize achievements, and address concerns
• Support IT troubleshooting and respond to system-related issues
• Promote a positive, safe, and inclusive work environment

What You Bring:

• High school diploma or GED (Bachelor's preferred)
• 3-5 years of call center/customer service experience
• At least 1 year in a leadership or supervisory role
• Excellent verbal and written communication skills
• Proficient with Microsoft Office and Google Workspace
• Strong organizational, problem-solving, and coaching skills
• Able to lift up to 25 lbs. and work at a computer for long periods

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Ready to take the next step in your career?

Click "Apply Now" and a dedicated recruiter will reach out to discuss this opportunity in more detail.

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