Program Coordinator

Community Services NorCal

Front Porch is a nonprofit provider of housing and services. We create community. It's at the heart of all we do. As a not-for-profit family of communities and partnerships, we're united in this commitment and dedicated to meeting the needs of the people and places we serve.

Part of the Culture and Community division, the Well Connected programs (Well Connected and Well Connected Espanol) are virtual social engagement and volunteer programs for older adults living throughout the United States. The Well Connected programs bring people together to explore, learn, and share experiences by phone or online.

POSITION SUMMARY

Under the supervision of the Program Director, the Program Coordinator is responsible for general program and administrative support of Well Connected. This position requires stellar organization to meet deadlines and needs of multiple stakeholders, including program participants, volunteers, colleagues, community partners, and funders. Able to work occasional weekends and evenings. Full Time, 5-days a week, on-site in our Walnut Creek, CA office.

*Bilingual English/Spanish preferred, but not required

RESPONSIBILITIES

Administrative Support - 75%

• Answer phones, voicemails, and emails in a timely and professional manner
• Manage online program enrollments
• Provide program information, resources and referrals, technology guidance, and other support to program participants and volunteers
• Manage daily mailings
• Conduct impact surveys and check-in calls
• Provide exceptional and timely customer service to all stakeholders
• Schedule conference calls
• Maintain program information in nationwide resource databases
• Run reports and utilize program database/work management tools

Program Support - 15%

• Train volunteer presenters/facilitators about procedures, technology, and accessibility
• Moderate lifelong learning groups
• Assist with volunteer management and communication
• Assist with outreach and recruitment efforts (health fairs, outreach presentations)

Other - 10%

• Provide general day-to-day support to Well Connected and Well Connected Espanol program staff
• Attend regularly scheduled staff meetings
• Be organized and accountable to frequent deadlines and varied priorities
• Contribute to the overall success and leadership of the program
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Our organizational values: Connect, Build Trust, Collaborate, Lead Responsibly, Inspire Creativity, Embrace Change

Connect

• Excellent verbal and written communication skills
• Exceptional interpersonal and customer service skills
• Some experience or strong desire to work with older adults

Build Trust

• Strong commitment to diversity and ability to interact with multiple stakeholders
• Ability to prioritize multiple responsibilities in a fast-paced, deadline-driven environment

Collaborate

• Talent for forming and strengthening robust relationships to meet specific programmatic objectives
• Experience and comfort working independently day-to-day, within a highly collaborative, virtual team setting
• Exceptional communication skills

Lead Responsibly

• Ability to play a role in program development and growth
• Self-motivated, curious, goal-oriented, and caring individual that works well independently, while also being able to work effectively and collaboratively within a team and with internal/external partners
• Excellent organizational and problem-solving skills

Inspire Creativity

• Must be a creative and an innovative thinker

Embrace Change

• Excellent organizational and time management skills in an environment with competing priorities
• Strong computer skills, general comfort with online databases and platforms
• Ability to quickly learn software

EDUCATION AND QUALIFICATIONS

Education with Equivalent Qualifications:

High School GED or Diploma or Some College

Experience with Equivalent Qualifications:

2+ years professional experience

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.