Patient Support Specialist - Pgh

This posting is for a contract assignment and is not a full-time employment offer with ConnectveRx. Candidates selected for roles will be employed as contract workers through a Boeing approved 3rd party for the duration of the specified project.

Under the supervisor's direction, The Patient Support Specialist is responsible for providing patient health care services, enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client's copay assistance programs. This individual is part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs. This position requires someone with extreme customer empathy and soft skills, experienced in patient care health care case management engagement.

What you will do:

* Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care, and reimbursement needs.
* Focus on patient empathy and the consumer experience to assure our patients of ease of use of program goals and ultimately drive access to care and medication adherence. Based on volume, they may also process claims and/or answer phones.
* Refers to requests for escalation as needed and engages other internal areas such as Program Management, IT, and other Patient Support teams to resolve issues.
* Performs other assignments as needed.

What we need from you:

* High School or GED required
* 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred
* Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
* Call Center operating metrics and performance management experience (a plus)
* Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
* Will be trained to support programs, clients, and/or job functions as appropriate
* Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
* Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
* Fluent in English/Spanish (a plus).
* Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents; uses correct spelling, grammar, and punctuation
* Customer Focus: high level of empathy and emotional intelligence; Focuses on the opportunity to service patients with a high level of empathy
* Adaptability: Adapts to a variety of situations efficiently and effectively navigates situations
* Problem

* High School or GED required
* 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred

*Optional Benefits: Medical, Dental, Vision, 401K

Tundra Technical Solutions is among North America's leading providers of Staffing and Consulting Services. Our success and our clients' success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.