Sales Support Engineer

Sales Support Engineer

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a Sales Support Engineer to join our Group who has a customer-focused mindset and a team player who is ready to make an impact. This role allows you to combine technical expertise with sales support to ensure a seamless customer experience.

What is the role about?

The Sales Support Engineer at our Flow Production Center plays a vital role in delivering technical and sales support to Endress+Hauser Sales Centers across North & South America. This position supports both pre-sales and post-sales activities, ensuring a seamless customer experience. We are looking for a pro-active, solutions-oriented individual with strong problem-solving skills and the ability to thrive in a fast-paced, collaborative environment. The ideal candidate will be technically adept, customer focused, and committed to delivering high-quality support that drives business success.

Which tasks will you perform?

• Serve as contact point for all communications related to support of Sales Center Service workshop.
• Support Sales Center technical requests on topics related to pre-sales and after-sales support (Technical Expert Center)
• Collaborate with the Service & After-Sales Support Group in Flow Switzerland
• Maintain active involvement in service trainings
• Provide on-site customer support as needed
• Support internal production processes related to spare parts ordering
• Identify & propose product options/order codes to produce locally in collaboration with local Marketing & Engineering teams
• Drive continuous improvement activities for processes involving the Sales Center Service Workshop and Flow

What do we expect from you?

• Bachelor's degree in a related field (preferably engineering or technical) and 5-10 years related experience; or equivalent combination of education and experience.
• Knowledge of instrumentation, process automation and measurement applications
• Strong verbal communication skills with the ability to effectively present information and respond to inquiries.
• Competent in applying mathematical concepts to practical situations.
• Demonstrate a strong engineering aptitude and technical problem-solving ability.
• Comfortable working in a multicultural and international environment
• Works autonomously, taking initiative, and makes decisions

What can you expect from us?

• Family-owned, highly committed global company with a sustainable vision of the future.
• Lifelong learning encouraged by versatile training, tuition reimbursement, success coaching, and further education opportunities.
• Comprehensive benefit package (to include medical, dental, vision) and 401(k) savings with company match.
• Compensation is competitive and includes bonus opportunities.
• Work-life balance encouraged through our 10 company-paid holidays, paid time off, paid parental leave, employee assistance programs (financial, mental, and physical health and wellbeing), and employee discounts.
• Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization of Lean practices and ergonomic workstations to enhance productivity and comfort.
• On-site amenities such as cafeteria, gym, health clinic, and ergonomic support, to foster a convenient and health-conscious workplace environment.

How do you apply?

To apply, we kindly ask you to upload your documents on our career page. Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification, including protected veteran and disability status.