Technical Writer

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You'll Do

IronArch is seeking an experienced Technical Writer to support a high-impact project within the Veterans Affairs (VA) ecosystem. We're looking for a detail-oriented and collaborative professional who excels at capturing, organizing, and communicating complex technical information. This position is ideal for someone who thrives in fast-paced Agile environments and is passionate about enabling teams through precise, user-centric documentation.

The Technical Writer will work closely with Product Managers, Project Leads, Developers, and VA stakeholders to develop and maintain a wide range of technical artifacts. The ideal candidate brings both writing excellence and a systems-thinking mindset to ensure all documentation aligns with evolving business and technical requirements.

At IronArch, we view technical writing as a strategic function that enables communication, adoption, and quality across our programs. Our writers are embedded in delivery teams, empowered to shape the narrative of our technology solutions, and supported in growing their influence across clients and domains.

If you are energized by mission-driven work, value craft in technical communication, and thrive in enterprise-scale IT transformation, we'd love to hear from you.

Key Responsibilities

• Create, maintain, and update program documentation, including system design documents, standard operating procedures (SOPs), user guides, training manuals, onboarding materials, configuration management and deployment guides, status reports, meeting summaries, and ATO/security documentation.
• Collaborate with cross-functional teams to translate complex technical concepts into clear, concise documentation
• Support Agile delivery cycles by maintaining accurate and current artifacts throughout sprints and releases
• Participate in meetings with internal and external stakeholders to gather requirements and clarify documentation needs
• Ensure traceability between documentation and system requirements, test plans, and implementation outputs
• Adhere to VA style guides, compliance frameworks (e.g., FedRAMP, Section 508), and security protocols
• Conduct content reviews to ensure documentation quality, consistency, and completeness

• Public Trust Clearance or higher (ability to obtain and maintain required background investigation)

Preferred Experience

• 5+ years of experience as a Technical Writer, preferably in a federal IT or regulated industry environment
• Proven ability to author and maintain technical content such as SOPs, user documentation, system overviews, or API references
• Experience working with Agile methodologies (e.g., Scrum, SAFe) and supporting cross-functional delivery teams
• Familiarity with documentation tools such as Confluence
• Ability to gather information through stakeholder interviews, legacy documentation, and hands-on testing
• Understanding of software development lifecycles, DevSecOps, or system integration concepts
• Knowledge of VA documentation standards, ATO processes, or security compliance frameworks is a plus
• Comfortable managing multiple documentation streams and shifting priorities in a dynamic, client-facing environment
• Strong editorial skills with a commitment to clarity, accuracy, and consistency

(#LI-remote) Remote position with potential travel to VA facilities.

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.