Fire Protection Service Manager

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we've built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for aFire Protection Service Manager located in Des Moines, IA .

How you will contribute:

As the Service Manager, you will be responsible for service operations within the Des Moines and Central Iowa areas including meeting specific sales, profitability and new business goals. Leverage your customer service and relationship management skills by ensuring that all service work and service inspections are being performed properly and in a manner that exceeds customer expectations; including oversight of service staff, problem resolution, scoping challenges, and timelines. You will collaborate with the Service team to review current work and strategize how to acquire new customers. Managing customer accounts and building Ahern's customer base along with responding to existing customer inquiries or concerns are key in this role. You will also conduct frequent customer visits in order to ensure progress on projects and identify issues and challenges. You will also review and assist in the preparation of monthly financial reports related to service. Work will be performed in a fast-paced work environment and you will be challenged to excel beyond your expectations in a team-oriented, results driven environment.

What you need to qualify:

Ahern will help make the most of your Associate's degree, or equivalent combination of education and experience. The ideal candidate will have 5-7 years' experience in the construction or fire protection industry, with preference given to candidates with prior service environment experience. At Ahern, we pride ourselves on delivering the highest quality customer experience, therefore, candidates must have excellent communication skills, a high level of detail orientation and organizational skills. A NICET certification is preferred, but not required.

If you are ready to demonstrate this expertise, Ahern wants you!

What's in it for you?
At Ahern, we understand that life is more than just work - and we're committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here's how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you'll gain the stability of a company that's been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don't settle for just any job-experience what it's like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.