Cross-Functional Operations Coordinator I

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position will be partially based in the following office location:

For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

The opportunity

Southern New Hampshire University (SNHU) is looking for a collaborative team player to fill the position of Cross-Functional Operations Coordinator I for the Office of The University Registrar. You will be asked to contribute to the effective and efficient operation of our Cross Functional Operations team. The Cross Functional Operations Team supports the Office of the University Registrar specialized teams with daily tasks, including peak volume times, to uphold the learner first customer mindset. You will ensure best practices, which includes use of our available tools, university systems and policies. You will report to the Senior Assistant Registrar.

This is a dual-place position. You will work on our Manchester, NH campus 1-2 days per week.

What you'll do:

• Provide customer service while serving on the "front lines" of the Office of the University Registrar as the full-time generalist of the office.

• Act as the "Go to Person" (G2P) and answer incoming phone calls for the main Registrar telephone line.

• Speak to a wide variety of topics across functions, including calendars and dates, grades, registration, enrollment, transfer credits, program modifications, program evaluations, conferral, commencement, etc.

• Distribute incoming inquiries from students and staff. This includes using different technological platforms such as the SNHU Service Portal, customer resource manager (CRM) and student information system.

• Complete different tasks for Registrar teams, including enrollment verifications, diploma name and address changes, etc.

• Maintain G2P documentation to ensure accurate and information is provided to all employees. Make necessary updates to documentation.

• Provide support to Registrar teams with special projects and data entry.

• Other responsibilities as assigned. Job responsibilities can change at any time.

What we're looking for:

• Have a bachelor's degree from an accredited college or university or the equivalent relevant work experience.

• Two successful years of experience working in a customer service setting.

• Experience complete tasks using a variety of computer-based technologies.

• Familiarity with Student Information Systems is helpful.

#LI-hybrid

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources