Shelter Support Staff - SoDo

Location: SoDo (1039 6th Ave S, Seattle, WA 98134)

Schedule: Monday-Friday, 2:00pm-10:30pm

Pay: $25.05/hour

Status: Regular Full-Time/Non-Exempt

The Shelter Support Staff are responsible for completion of various assigned tasks including, but not limited to scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Support Staff works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de-escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service
• Provide assistance to residents to ensure a safe environment, to include compliance with rules and
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as
• Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support, and supervision to
• Assist with the orientation and training of new staff, volunteers, and
• Work cooperatively with other Salvation Army staff and
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive
• Participate in staff
• Maintain case records and required forms and reports in prescribed
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, snacks for guests, when
• General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned.
• Work with Janitorial staff as assigned.
• Perform other duties as requested.

• HS Diploma or GED
• Minimum of 6 months experience in public contact/customer service
• Experience in social service shelter / residential preferred
• WA Driver's License preferred

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.