Manager, Benefits

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and Community-Based Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

Your Impact

As a Manager, Benefits at Fountain House, you are responsible for the full coordination and oversight of employee benefits. Your role extends far beyond processing enrollments and managing vendor relationships. You will directly influence the health, financial stability, and overall experience of every employee across the organization. You will be fully engaged with the operation of benefit systems such as Paylocity (HRIS) and employer administration portals. As a Manager, Benefits you will be the example of a professionally engaged employee and transform policies into support systems, regulations into real-world protection, and paperwork into peace of mind for all union and non-union employees.

Monday to Friday, 9am - 5pm

Hybrid: Minimum x3 days per week in office

$90,000 - $95,000

Key Responsibilities

Benefits Administration & Strategy

• Oversee all benefits programs including health, dental, vision, retirement (403b), voluntary supplemental plans, leave of absence, and wellness offerings
• Determines eligibility for all new hires as well as for any position changes.
• Identify and implement process improvements that enhance efficiency, accessibility, and transparency.
• Assists employees regarding benefits issues, life status changes, plan changes, and enrollment opportunities; Responds to all benefit inquiries.
• Ensures all benefit vendor invoices are accurate; tracks and monitors any invoice discrepancies to ensure resolution.
• Review and process union dues payments to DC-37 monthly to ensure continued participation.
• Reviews and processes all applications for tuition assistance and employee wellness/training in accordance with policies in employee handbook and CBA.??
• Supports Director of People and Culture in researching, analyzing plan options, and conducting cost analysis of new plans.?

Staff Support & Education

• Acts as main point of contact for all employee benefits including medical, dental, vision, retirement, voluntary supplemental plans, and paid/unpaid leave of absence.
• Facilities benefits onboarding presentation for new hires and lead annual Open Enrollment process including coordination with insurance brokers and Paylocity (HRIS).
• Assists employees with questions about Employer Retirement Plan (403b) and supports Employee Retirement Education Series.?
• Design and implement benefits education and wellness initiatives to drive employee experience and engagement.
• Regularly participates in community events such as the weekly State of Fountain House and Community Meeting.?
• Contribute to cross-functional people team initiatives that strengthen employee satisfaction; participate in community and staff events modeling commitment to organization mission and vision.

Compliance & Operations

• Process, administer, track all leave-of-absence programs, including paperwork with vendors for medical, disability, Paid Family Leave (NYPFL), FMLA, and Workers Comp.??
• Maintain compliance with federal, state, and local regulations including records, tracks, and administers the steps needed to comply with COBRA and continuation of employee benefits.?
• Manages all required actions of the ACA lookback process?
• Ensures data accuracy across HR systems, employee 1095-C forms, manage benefit audits, and collaborate with Finance on invoice payments.?

Who You Are

• Excellent communicator using listening as their top skill.
• Ability to work independently using professional judgment, exercise both critical thinking and flexibility, be resourceful, and utilize strong problem- solving abilities?Strategic and systems thinker with the ability to design scalable solutions that align with organizational goals.
• Equity-driven leader focused on centering inclusion, belonging, and justice in policy and practice.
• Collaborative partner who can build trusted relationships across all teams and levels while upholding confidentiality.
• Results-oriented operator executing all processes, policies, and practices with efficiency, accountability, and follow-through.
• Demonstrated knowledge of laws relating to employee benefits and leaves including FMLA, ACA, Paid Family Leave, ADA, and FLSA laws.?
• Awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations, including those living with serious mental illness.

What You Bring

Required

• Bachelor's degree.
• At least 4 years of professional work experience on Human Resources teams, including employee benefits and Open Enrollment responsibilities.?
• Outstanding communication and comfortable communicating with employees across all levels.?
• Comfortable presenting to staff virtually or in-person and providing them with training resources.?
• Demonstrated ability to establish oneself as a trusted advisor within the organization.?

Preferred

• Master's degree or HR certification (SHRM-SCP, SPHR or CEBS certification).
• Experience in a nonprofit, mental health, or unionized setting.
• Proficiency in Paylocity or other integrated HRIS platforms.
  

Why Join Fountain House?

• Empower Marginalized Communities - Elevate the voices of individuals with lived experience and drive real systemic change.?
• Innovate in Mental Health Advocacy - Join a mission-driven team at the forefront of mental health reform.
• Professional Growth & Leadership - Access mentorship, training, and career development opportunities in a rapidly evolving field.?

Join Us & Make an Impact!

Be part of a movement that is transforming mental health care through research, advocacy, and community.?

Fountain House, Inc. is an Equal Opportunity Employer

At this time Fountain House, Inc. is not able to sponsor visas?

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position.? Incumbents will follow any other instructions, and perform any other related duties, as may be required.? The employer has the right to revise this job description at any time.? This job description is not to be construed as a contract for employment.?