Front Desk Specialist

Hours:
10 to 20 hours per week, afternoons and evenings, Monday through Saturday

This temp/casual position is at the Urban Research and Outreach-Engagement Center (UROC) located in North Minneapolis at the historic intersection of Penn and Plymouth Avenues. UROC links the University of Minnesota in vital public partnership with urban communities to advance learning, improve quality of life, and discover breakthrough solutions to critical problems. Our work focuses in three community identified areas: Health and Wellness, Education and Life Long Learning, and Economic and Community Development.

Essential Functions

Staff Front Desk (60%)
* Answer UROC phone in a timely manner
* Take accurate messages
* Refer callers and visitors to proper sources
* Provide excellent customer service to all guests
* Ability to foster a positive and welcoming environment

Provide Project Support (10%)
* Provide logistical support to emerging UROC projects
* Assist with reviewing literature and materials for emerging projects
* Assist with logistics for projects: creating manuals, reminder phone calls, organizing files, etc.
Non-Essential Functions

Provide Support for Events (30%)
* Participate in UROC events, including event set-up and tear-down

Minimum Qualifications
* Excellent written and oral communication skills
* Familiarity with computers
* Proven customer service skills

Preferred Qualifications
* Familiarity with North Minneapolis and experience working in an urban office
* Dependable transportation to UROC
* Ability to work evenings and occasional Saturdays

Pay Range: $15.25; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).