New

Service Desk Technician

TEKsystems
$20.90 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, West Bend
Jul 15, 2025
Job Title: Service Desk Technician Employment Type: Full-Time \| On-Site Experience Level: Entry-Level (6+ months IT support or internship experience) Why This Role Is a Great Opportunity If you're looking to launch or accelerate your career in IT, this is an exceptional opportunity. This role is ideal for someone who has completed an internship or has at least six months of hands-on IT support experience and is eager to grow in a professional, enterprise-level environment. You'll gain exposure to a wide range of technologies, work with a supportive team, and build a strong foundation for long-term success in the tech industry. What You'll Be Doing As a Service Desk Technician, you'll be the first point of contact for technical support, helping internal users resolve issues and maintain productivity. Your responsibilities will include: * Providing Tier 1 IT support via phone, remote tools, and chat for hardware, software, and network-related issues. * Troubleshooting problems related to Windows OS, Office 365, Active Directory, VPN, and internal applications. * Creating, updating, and resolving tickets in the IT service management system. * Managing user accounts, including password resets, access permissions, and onboarding/offboarding tasks using Active Directory. * Escalating complex issues to higher-tier support teams while maintaining communication with the end user. * Contributing to internal documentation and knowledge base articles. * Delivering excellent customer service and maintaining a professional demeanor in all interactions. What You Bring We're looking for someone who is motivated, curious, and ready to learn. The ideal candidate will have: * At least 6 months of IT support experience (internships, part-time roles, or academic labs are welcome). * Familiarity with: * Service Desk or Help Desk environments * Active Directory (user management, password resets) * * Office 365 (Outlook, Teams, OneDrive, etc.) * Strong troubleshooting and analytical skills. * Excellent communication and interpersonal abilities. * A customer-focused mindset and a desire to help others. * Ability to work independently and collaboratively. * A high school diploma or equivalent (an Associate's or Bachelor's degree in an IT-related field is a plus). What You'll Gain * Career Growth: This role offers a clear path to more advanced IT positions, including desktop support, systems administration, and cybersecurity. * Training & Mentorship: You'll work alongside experienced professionals who are committed to helping you succeed. * Enterprise Experience: Gain hands-on experience with enterprise tools and processes that are highly valued in the industry. * Supportive Culture: Join a team that values collaboration, learning, and continuous improvement. Pay and Benefits The pay range for this position is $20.90 - $20.90/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in West Bend,WI. Application Deadline This position is anticipated to close on Jul 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.