Director, CMC Operations

Department: Kellogg Career Management Ctr
Salary/Grade: EXS/11

Job Summary:

About the Kellogg School of Management at Northwestern University

The Kellogg School of Management at Northwestern University is a premier institution for management education. Founded in 1908 and based just outside of Chicago, Kellogg is home to a renowned, research-based faculty and the best and brightest MBA students from around the world.

Global business education is different today because of the teamwork and collaboration models that Kellogg pioneered 40 years ago. And, in the 21st century, Kellogg is truly a different voice in management education: We believe business can be bravely led, passionately collaborative and world changing.

At Kellogg, we are educating, equipping and inspiring leaders to excel in today's complex Collaboration Economy. As a global community, Kellogg welcomes and embraces diverse perspectives that together enrich learning. Our vibrancy can be seen throughout our dynamic community:

• Kellogg students learn to build strong organizations that drive value creation in markets, harness the architectures of collaboration, deftly navigate between the private and public sectors, and innovate in the marketplace at firms large and small.
• Our world-class faculty are recognized thought leaders whose teaching and cutting-edge research change how the world thinks about complex problems affecting business and society.
• The school's powerful global alumni network is 54,000-strong, comprised of true Kellogg leaders who lead top organizations.

About the Position

The Director, Career Management Center (CMC) Operations will be responsible for leading the operations for Kellogg's Career Management Center (CMC) organization inclusive of the full-time MBA (FTMBA) programs and part-time MBA (EWMBA & EMBA) programs while acting as the senior operational partner to the Assistant Dean, Director, CMC. Charged with delivering the best-in-class experience for all stakeholders engaged with the CMC, close partnership with the Director of Employer Relations and the Director of Coaching and Educational Programming and Director of Working Professionals to ensure we are managing CMC operations with maximum efficiency and effectiveness. The Director, CMC Operations oversees and leads technology initiatives and systems in addition to recommending emerging technology; establishes and builds strong partnerships across the CMC and Kellogg; ensures allocation of resources; and is a strong collaborator to ensure all CMC operational processes are optimized and coordinated

Specific Responsibilities:

Administration

• Develops and manages administrative process and practices ensuring the seamless flow of work and services.
• Operationalizes goals & objectives; ensures that resources are created or obtained.
• Manages customer service; creates associated practices & procedures & metrics to measure success.
• Partners with peer institutions to share best practices, cutting-edge delivery of services and resources.
• Researches state-of-the-art enhancements, market/economic conditions and implements changes that improve resources and services.
  • Manages and executes ongoing and special projects on behalf of the FTMBA coaching and employer relations teams (e.g. TREKS, Career Peers, Resume Review, Mock Interviews, JAG's, educational programming support)
  • Develops and assigns work assignments across the team, coordinates and manages workflow across all functions of the CMC. Ensures that resources are allocated and manages team to meet priorities, objectives and goals.
  • Collaborates with the FTMBA & WP Admin teams to define, implement, and disseminate operational procedures and policies.
  • Oversees and manages the collection, analysis, and reporting of employment outcomes for all FT and WP students. Provides backup for all CMC analytics. Oversees data requests from external and internal parties inclusive of media surveys. Partners with student groups, other Kellogg departments, CMC peers, and the CMC leadership team to contribute to the strategic goals of the CMC team at Kellogg.
  • Coordinates new hire access to systems/platforms for all CMC staff members
  • Recruits and hires CMC administrative staff (7 FTE + seasonal temps and workstudies)
  • Manages licensing agreements and users for all CMC technology platforms (CMS, vMock, Smartsheets, Salesforce and Career Leader).

Facilities

• Oversees the management of CMC interview rooms/student study group room and CMC guest key card access process. (500+ visitor/year) while working closely with Student Life team to ensure needs are met
• Oversees all classroom and event space reservations, tech set up and hospitality for workshops (150+/year), company presentations (150+/year) and special events inclusive of guest hospitality

Technology

• Manages technology ensuring that resources and services are delivered using best practices.
• Leads overall technology strategy; acts as project manager for planning and implementation of all new technology and system changes within the department. Makes recommendations for improvement with existing systems and emerging technology.
• Acts as liaison to CMC technology vendors (vMock, CareerLeader, 12twenty, Gradleaders, etc).
• Interfaces with Kellogg Information systems staff to trouble shoot technology issues; provide expertise for all CMC technology platforms and ensures all staff are appropriately trained
• Ensures necessary hardware, software & network infrastructure services are obtained and implemented.
  • Investigates and manages technology and process improvements across the FTMBA and WP staff and student experience, specifically related to our career management platform (12twenty), external and internal web sites, etc.; makes recommendations to improve efficiency and effectiveness of workflow.
  • Provides operational and strategic support to CMC initiatives related to current technologies.
  • Identifies and implements new technologies that can improve the staff and/or student experience.
  • Advises and manages the administrative and technology aspects of key student communication tools (Slack, attendance tracking, Kellogg Groups, CMS etc...)

Accounting/Budget

• Responsible for planning and implementing budget management and oversite for the all CMC (Fulltime and E&W/EMBA. Report/analyze 7 budget breakouts including year-end and monthly/quarter reporting.
• Oversees all daily, monthly & annual financial activities including transactions, analysis, & reporting.
• Approves funds reallocation within budget as necessary & appropriate.
• Coordinates recurring payments (~12/monthly) for E&W/EMBA contract career coaches. Coordinates and manages all additional payments for episodic Full Time MBA coach support (mock interviews, resume reviewer, case prep experts and speakers).
• Manages vendor contracts, renewals and new tech approvals including evaluation to negotiation.
• Manage the oversight of approvers for expense reimbursement/purchase requisitions.

Evaluation

• Manages development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program benchmarks are successfully attained and communicated in a timely and efficient manner.
• Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.
• Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program evaluation that will lead to enhancement.
• Compliance
• Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
• Develops the creation &/or implementation of associated training.
• Manages submission of applicable documents.

Supervises

• Leads a staff of eight team members in all activities related to the administrative and operational support of the FTMBA and WP team.
• Directly supervises 4 staff and supervises manager of two full time and two part time staff.
• Trains, develops and evaluates staff.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience and 5 years' career counseling/advising in higher education or 5 years' of industry experience; or other relevant experience required; OR
• Successful completion of a full course of study in an accredited college or university leading to a master's or JD or higher degree; OR appropriate combination of education and experience and 4 years' career counseling/advising in higher education or 4 years' of industry experience; or other relevant experience required.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Ability to work on multiple, complex projects within a fast-paced environment and meet ambitious deadlines.
• Strong results-oriented work performance, yet flexible and responsive to changes in priorities.
• Demonstrate an enthusiastic understanding of technology and recognize how it can be used to facilitate effective and efficient processing in a service-oriented environment.
• Strong management and leadership skills needed to motivate professional and administrative staff.
• Superb oral, written communication and presentation skills.
• Superb interpersonal skills with an ability to influence.
• Savvy with technology and systems.
• Ability to gather, synthesize and present data and information for decision makers.
• Outstanding problem solving and analytical skills.
• Proven ability to work independently with minimal supervision, as well as be a strong cross-functional team player.

Preferred Qualifications:

• 8+ years of professional work experience including a minimum of 2 years at a supervisory level.
• Quality-driven, results-focused approach to work and a strong attention to detail with an ability to set priorities and meet deadlines.
• Highest standards of professionalism, including tact, discretion and a customer service-oriented approach to the job.
• Passion for team-based work with clear dedication for fostering positive, collegial relationships.
• Strong sense of initiative with good judgment on when to work independently and when to involve the team.
• Brave, sophisticated manager and prudent risk taker.
• Mature professional with executive presence.
• Strong work ethic and a positive, friendly, customer service-oriented attitude.
• Demonstrated experience in writing reports and documentation of policies and procedures.
• Comfort with speaking and presenting to different CMC stakeholders. .
• Advanced proficiency in MS office applications; plus an understanding of relationship databases and intermediate to advanced spreadsheet skills.
• Proficiency in CRM and project management tools such as Smartsheets.

Preferred Competencies: (Skills, knowledge, and abilities)

• PeopleSoft Campus Solutions (SES) or similar

Target hiring range for this position will be $110,000 - $120,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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