New

Consumer Response Systems Analyst

Honda North America
paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, California, Torrance
1919 Torrance Boulevard (Show on map)
Jul 15, 2025
Legal Entity: American Honda Finance Corp. Business Unit: American Honda Finance Corp Division:Financial Services Division Work Location: Torrance - Main Campus Location Career Level:3 Salary Range:$64,480.00-$94,700.00 Job Purpose American Honda Finance Corporation is currently seeking a Consumer Response Systems Analyst for our Compliance department This Analyst position is primarily responsible for maintaining AHFC's Consumer Response System (CRS) by collecting, processing, analysing, reporting, and coordinating the resolution of AHFC customer complaints to various entities including, but not limited to, the Department of Justice, the Better Business Bureau (BBB), state Attorneys General, and the federal Consumer Financial Protection Bureau (CFPB). Key Accountabilities Key Accountabilities will include but are not limited to: Monitor AHFC's Consumer Response System (CRS) in alignment with the requirements of AHFC's regulators. Ensure all consumer complaints are properly tracked, recorded, and analysed as well as ensuring the proper reporting so that complaints are appropriately resolved Support the Compliance Management System by performing analysis of various CRS inputs, reporting and making recommendations Provide day-to-day support of the AHFC Consumer Complaint Infrastructure Qualifications, Experience, and Skills We are seeking candidates with the following qualifications Bachelor's degree Minimum two (2) years' experience in financial industry Working knowledge of the indirect auto finance industry including originations, customer service, and collections Working knowledge of automotive leasing including end of term processes Analytical and operations analysis skills Strong writing skills Detail-oriented Ability to prioritize workflow multiple assignments to ensure departmental deadlines are met in collaboration with Assistant Manager Other Job Specific Skills Working knowledge of AHFC databases including but not limited to CASS, Paperless Office Platform, Originate and Business Objects. Ability to work with cross-functional teams Workstyle: Onsite Salary Grade Base Range: $64,480-$94,700 Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc. Working Conditions Workstyle: Onsite Annual Bonus Lease Car Program Industry leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, paid holidays, sick time, personal days 401K Plan with company match + additional contribution Advancement opportunities Career mobility Education reimbursement for continued learning Training and Development programs Wellbeing program Community service and engagement programs Product programs Free drinks onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.