Technology Operations Intern

About Us:

WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 5,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

About the Opportunity:

This internship offers a unique opportunity to learn the 'ins and outs' of driving operational excellence and fostering a strong team culture. You'll work directly with a leader focused on enhancing internal and external processes and supporting strategic initiatives. You'll have valuable insight and visibility into our technology enablement team, observing how they collaborate with our broader tech enterprise processes to drive efficiency and innovation across the organization.

Beyond these core responsibilities, you'll also gain exciting opportunities to collaborate with other teams across our organization, potentially engaging in cross-functional projects that broaden your business understanding. This internship is ideal for those eager to develop practical skills in supporting agile operations, fostering team collaboration, and driving data-informed communication. It provides a unique platform to not only refine these core competencies but also actively research and propose innovative solutions, such as leveraging AI within tools like Jira, to enhance team performance.

About the Team:

The Technology Innovation Strategy Office (TISO) is an enabling team focused on driving innovation, improving software quality, and fostering a culture of excellence within WEX Technology. TISO achieves this by investing in talent development, leveraging data-driven insights, aligning technology with business goals, optimizing development processes, and building a strong technology brand. TISO team members will range in expertise from traditional project management skills to those demanded by flow engineering.

You will collaborate closely with the Head of COE Operations for the TISO team along with the executive leadership team (ELT) and senior leadership members.

Key Responsibilities:

As an intern, you will play a crucial role in supporting our team's success by:

• Assisting with Daily Operations: Support and observe work management ceremonies for the TISO leadership team, gaining insight into agile practices.

• Enhancing Tooling & Workflows: Contribute to Jira tooling hygiene and assist in analyzing workflows and delivery for the TISO team.

• Facilitating Collaboration: Participate in problem-solving sessions designed to boost team productivity and effectiveness.

• Cultivating Team Culture: Help create and maintain a safe and inclusive environment by assisting with team events and cultural initiatives, including potentially organizing our next team onsite event.

• Supporting Strategic Communication: Learn to proactively communicate relevant information to stakeholders, helping to facilitate data-driven decision-making.

• Exploring Innovation: If interested, research and identify ways the leadership team can leverage Artificial Intelligence (AI) within Jira to enhance efficiency and insights.

• Developing Presentation Skills: Support the creation of executive materials and presentations for the organization.

Requirements:

• Currently pursuing a Bachelor's or Master's degree in Business Administration, Project Management, Communications, Information Technology, Organizational Development, or a related field.

• Strong interest in process improvement, team collaboration, and technology.

• Strong proficiency in Google Workspace tools, including Docs, Sheets, and Slides.

• Excellent organizational and communication skills.

• Ability to work effectively in a fast-paced, collaborative environment.

Preferred Qualifications:

• Located within the greater-Portland, Maine area preferred.

• Familiarity with work management tools such as Atlassian Jira for issue tracking and project management, and Confluence for knowledge sharing and documentation.

• Understanding of Agile methodologies.

• Understanding of key product management principles, including those outlined in Marty Cagan's Product Operating Model.

• A technical background or strong interest in technology, given the collaboration with product owners and development teams.