Customer Care Specialist (Temporary Assignment)

We are seeking a Customer Care Specialist for a temporary assignment to support our third-party administration and/or ancillary product services customers

The Customer Care Specialist applies knowledge and skills obtained through on the job training to respond to inquiries from third party administration and/or ancillary product services customers regarding benefits, coverage or claim status, in accordance with established performance expectations and service philosophy.

Responsibilities

* Processes routine healthcare claims while providing customer service via inbound/outbound phone calls and written communications.

* Performs other duties as assigned.

Education and Experience:

* 1 year customer service experience, preferably in a call center in the health insurance industry.

Professional Certification(s):

* Healthcare field certification a plus (e.g. medical terminology, certified coder/biller).

Technical Skills and Knowledge:

* Basic Microsoft Office Skills

* Basic knowledge of health insurance products and medical terminology.