New

Sr. Incident Analyst

WellSky
parental leave, paid time off, paid holidays, 401(k)
United States, Kansas, Overland Park
11300 Switzer Road (Show on map)
Jul 15, 2025
The Sr. Incident Analyst is responsible for being the point of contact for all outages, performance degradations, and incomplete functionalities that impact our clients. The scope of this job includes ownership of the incident bridge as well as gathering the action team to troubleshoot critical issues that require immediate action. This position is located at our WHQ office in Overland Park, Kansas. We invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities Lead incidents end-to-end to minimize business impact and ensure visibility to the issue by setting up incident bridge chat groups and engaging domain contacts. Proactively use monitoring tools to identify system issues and recommend suggestions for process improvements. Oversee all post-incident activities, including facilitating post-incident meetings, gathering feedback, and creating client-appropriate RCAs to prevent recurrence. Mentor peers by providing training, guidance, and strong examples of effective bridge and RCA meetings through accurate internal and external communications. Assist in projects with leadership guidance. Perform other job duties as assigned. Required qualifications Bachelor's Degree or equivalent work experience At least 4-6 years of relevant work experience Preferred qualifications Basic understanding of Server Knowledge Ability to understand server monitoring skills (New Relic) Job Expectations Willing to work additional or irregular hours as needed Must work in accordance with applicable security policies and procedures to safeguard company and client information Must be able to sit and view a computer screen for extended periods of time #LI-CS1 #LI-Onsite WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky: Excellent medical, dental, and vision benefits Mental health benefits through TelaDoc Prescription drug coverage Generous paid time off, plus 13 paid holidays Paid parental leave 100% vested 401(K) retirement plans Educational assistance up to $2500 per year