Associate Director, Patient & SP Services

Job Description

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.

Join us as a Founder of our 'new' Sandoz!

Position Location:

This position will be located at the Princeton, NJ US Headquarters site. Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will have the ability to be located remotely. Preference will be given to local candidates not requiring relocation.

Major Accountabilities / Your Key Responsibilities

Your responsibilities include, but not limited to:

• Development and management of monitoring programs for Patient and Specialty Services programs.
• Work closely with key stakeholders across the organization to ensure ongoing compliance and alignment.
• Serve as meeting host for monthly compliance committee meetings; including agenda creation, content preparation, and documentation of minutes and action items.
• Work closely with program vendors to address and manage external and internal procedures to ensure compliance.
• Communicate monitoring outcomes and procedure updates to senior leadership
• Perform all job responsibilities in full compliance with our Code of Conduct and all Sandoz policies, and acts as a role model for integrity by visibly and consistently acting the values of our Code of Conduct and championing adherence to all Sandoz policies
  
  

Key Capabilities Required

• Data Analytics: Strong emphasis on utilizing data, analytics and continuous improvement to shape and manage program needs, performance, cost, and outcomes. Accountable for the success of assigned programs as well as compliance and monitoring oversight to comply with the quality system and program guidelines
• Program operations: Lead day to day operations of assigned patient service and SP FFS programs. Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirements. Collaborate with vendor to update business rules as appropriate.
• Vendor management: Serve as primary liaison between Sandoz and the hub vendor & SP partners. Anticipate and address program challenges. Work closely with vendor to track and meet or exceed all program SLAs.
• Reporting: Work with hub vendor and data management to ensure that all key hub data is reported on time and accurately through the data portal. Work with vendor to prepare ad hoc reports as needed.
• Pharmacovigilance: Collaborate with vendor and Sandoz safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Sandoz guidelines. Serve as point person to help coordinate required audits of hub vendor and SP FFS contracts.
• Co-pay program: Oversee operations for co-pay program for products available through the hub. Coordinate co-pay card enrollment through the hub. Develop and update co-pay program enrollment forms. Serve as key liaison with co-pay program vendor. Ensure timely reporting of key co-pay program data, and that all co-pay program SLAs are met or exceeded. Collaborate with brand team to develop co-pay program offers & mitigation efforts.
• Budgeting: Develop, maintain and meet all program budget requirements. Assist with forecasting. Provide stakeholders including brand, finance & leadership, with timely alerts regarding potential budget overages.
  
  

Required Qualifications

What you'll bring to the role:

Education

• BA/BS Degree
  
  

Experience (Required)

• Minimum of 7 years industry experience in a role responsible for patient support and/or specialty pharmacy fee for service agreements
  
  

Sandoz offers a generous employee benefits package that includes a competitive salary, health insurance coverage for medical, prescription drugs, dental and vision, a generous company match for retirement savings accounts, and generous paid time off. We also follow a hybrid work policy that combines a mix of in-person and remote work to allow our employees flexibility in designing a schedule that works for our associates and the business.

The pay range for this position at commencement of employment is expected to be between

$132,300 and $245,700/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

On September 30, 2021, Sandoz entered into a 5-year Corporate Integrity Agreement. Certain positions will have responsibilities to support the execution and adherence to CIA obligations, CIA-related deliverables, and any relevant audit, monitoring or Independent Review Organization (IRO) remediation.

Sandoz - Notice at Collection to Employees Applicants 4.15.24[16].pdf

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit are powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Sandoz EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Sandoz Reasonable Accommodations Statement

Sandoz, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an email to reasonable.accommodations@sandoz.com or call 1-609-422-4098 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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