Senior Analyst, IT Client Services

What IT Client Services contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

About the Role

Are you a highly motivated and customer-focused IT professional with a passion for providing exceptional technical support? Do you thrive in a fast-paced environment where you can directly impact the user experience? If so, apply today for the Sr. Analyst, IT Client Services position within our IT Clinic!

As a key member of our team, you will be the face of IT for our corporate headquarters, providing walk-up technical support and resolving a wide range of hardware and software issues. You will not only be assisting clients with their immediate technical needs but also contributing to important IT projects that enhance the overall user experience.

Responsibilities

• Provide exceptional walk-up technical support at our IT Clinic,resolving hardware and software issues for Cardinal Health employees
• Demonstrate strong interpersonal and communication skillsto effectively interact with clients face-to-face, understand their needs, and provide clear and concise solutions
• Multitask effectively and quickly switch between workstreamsto address a variety of client requests and project tasks
• Collaborate closely with team membersto ensure consistent and high-quality support
• Work tasks and incidentsin a timely manner, adhering to service level agreements
• Support IT projects, including software remediation and coordinating computer replacements through our tech refresh program
• Install, remove, and configure hardware and software
• Partner with end users, technology teams, and vendors to resolve incidents and fulfill requests
• Prioritize effectively and escalate issues as needed
• Maintain asset management records
• Contribute to a positive and collaborative team environment

Qualifications

• 0-2 years of experience in a desktop support or IT client services role, preferred
• Bachelor's degree in a related field, or equivalent work experience, preferred
• A+ Certification or equivalent, preferred
• Experience with ITIL framework, preferred
• Excellent communication and interpersonal skills, with a demonstrated ability to build rapport with clients
• Extroverted personality with a passion for providing exceptional customer service in a face-to-face environment, preferred
• Proven ability to multitask effectively and manage competing priorities
• Strong command of MS Office applications (Excel, PowerPoint, Word, and Outlook)
• Comfortable with Windows and iOS operating systems
• Strong organizational and follow-up skills
• Ability to work independently and as part of a team

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated hourly range:$27.00 per hour - $38.69 per hour

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
  

Application window anticipated to close:9/14/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.