Remote New

Supervisor, Military and Veteran Benefits

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time, tuition assistance
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Jul 16, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 603 Pay Range: $60,600.00 - $100,000.00 Job Description INTERNAL APPLICANTS MUST APPLY BY: 7: 22 : 25 Responsibilities Primary Responsibilities Monitor the Military Support Queues daily for number of cases, case statuses, and response times. Coordinate and assign cases out to the support staff Collaborate with Manager on team member productivity and discuss any training or corrective action needed Supervise the department's cross-training initiative Schedule professional development training time for each team member Coordinate required training and conferences for the Military Support team Ensure records are up to date for VA compliance Responsible for ensuring that the Team calendar is up to date and all department functions are covered Responsible to review and give first approval of team member's time off requests Approve and supervise employees' work schedules Provide oversight on cases involving student issues with benefits, invoices, and payments Attend at least one Military Training or Conference per year Schedule and set up monthly departmental meetings Work closely with internal departments such as Finance, Financial Services, and Financial Aid, and their team leaders and/or supervisors to resolve military student issues and concerns in a timely manner Coordinate Presentations to Mentor and other university teams Provide back-up for TA, invoicing, Chapter 31 processing, VA-Once certifications, Payments, and other team functions when required. Performs other job-related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Qualifications Knowledge, Skills, and Abilities Problem identification and problem-solving skills Strong interpersonal skills and ability to work with diverse populations Excellent writing and documentation skills Willing to be a proactive member of a team Self-starter and self-directed Ability to accept direction from program supervisor Well organized Attentive to detail Able to multi-task and prioritize tasks Able to effectively communicate with team members Must be able to travel as needed to in-person events and conferences. Education High School diploma or equivalent. Experience 3 or more years of experience with VA and DOD benefit programs and requirements Extensive Knowledgeable VA-Once, Banner Military Tuition Assistance Experience Experience working with veterans and deep understanding of veterans' needs Experience in lieu of education An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements. Preferred Qualifications 1 year of experience managing a team Associates degree preferred or equivalent work experience and education desired. Two years of experience in a higher education setting Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.