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Receptionist - Contingent - Rotating Shift- Madison Heights

Henry Ford Health System
United States, Michigan, Madison Heights
655 W 13 Mile Rd (Show on map)
Jul 16, 2025

This role is primarily to fill in for absent full-time and part-time employees (as needed). No set number of weekly hours.

Receptionist - Contingent - Rotating Shift

Not Eligible for Benefits

Shift: Rotating Shift- Will vary between the hours of 6:45 am - 7:00 pm weekly. 6:45 am - 3:15 pm or 11:00 am - 7:00 pm shift (based on the schedule needs). Rotating Weekends and Holidays are Required

GENERAL SUMMARY: Under general supervision receives visitors and patients, gives general information and directs them to the proper office or person; also sorts, processes and distributes all mail.

Responsibilities:



  • Greets all visitors and patients, providing general information and directing them to the proper office or person.
  • Handles phone inquiries regarding patients and services.
  • Sorts, processes and distributes all incoming and out-going mail, including sending faxes as appropriate.
  • May handle the sale of flowers and plants and is responsible for maintaining financial records of sales.
  • Ability to access current patient information including room and visiting status.
  • Coordinates the delivery of flowers and patient's mail.
  • Specific Knowledge, Skills, Abilities: Interpersonal skills necessary to communicate effectively with a wide variety of individuals; patients, vendors, physicians, staff members and the general public.| Math skills necessary to make change from flower sales.
  • May assist leader with training, scheduling and coordination of associates.
  • Performs all other duties and projects as assigned.


EDUCATION/EXPERIENCE REQUIRED:



  • High School diploma equivalency - 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable


EXPERIENCE PREFERRED:



  • 3 Years of Customer Service experience preferred.
  • 6 Months of Hospital or Physician Office experience preferred.
  • Flexibility in work schedule
  • Ability to work in a team setting.

Additional Information


  • Organization: Henry Ford Macomb - Oakland Hospitals
  • Department: Other Patient Sprt Svcs 002
  • Shift: Rotating
  • Union Code: MIDET SJ OPEIU Local 459

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