Associate Technician Field Ops

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Are you ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

This role supports SITA's growth by delivering high-quality technical field services to customers onsite or at airports. Work is performed according to SITA standards, with a focus on excellent customer satisfaction. For Internal Desktop roles, customers are primarily internal, airline/airport experience isn't required, and there are no billing duties. A general understanding of LAN/WAN troubleshooting and configuration is needed, with responsibilities limited to the country level.

WHAT YOU WILL DO:

• Provide field support to internal and external customers, ensuring alignment with SLAs and contracts.
• Maintain and troubleshoot customer IT equipment to ensure proper functionality.
• Perform onsite interventions promptly following Service Desk requests.
• Act as the customer's SPOC when needed, coordinating with internal teams and the Service Desk.
• Repair faulty equipment locally and escalate to resolver groups when necessary.
• Minimize repair cycles by initiating quick returns and replacements of faulty equipment.
• Manage spare parts usage and ensure timely replenishment based on policy.
• Follow installation guidelines and use proper tools to complete tasks to high standards.
• Conduct preventive maintenance and coordinate acceptance testing with customers and third parties.
• Accurately log service details and complete all required documentation, including the AVMA Daily Diary.

ABOUT YOUR SKILLS:

• At least 1 year of experience in onsite IT support and equipment repairs (PCs, printers, LAN/WAN).
• Proven ability to work directly with external customers.
• Experience meeting Service Level Agreements (SLAs).
• Hands-on support at customer locations.
• Strong troubleshooting and customer service skills.
• Diploma or certificate in Computer Science, Electronic Engineering, or equivalent local IT qualification.
• Currently pursuing or working towards CompTIA A+ certification.

WHAT WE OFFER

SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

"Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation, please email Jean-Baptiste.Girukwayo@sita.aero. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online."

Pay Transparency Nondiscrimination Provision

In the U.S. (Colorado), the standard base salary range for this role is $45,000.00 to $50,000.00 per year. This range applies only to positions based in Colorado and does not apply to roles in other locations. Actual compensation may vary based on factors such as experience, performance, and location. In addition to competitive base pay, employees in this role may be eligible for incentive compensation; however, such compensation is not guaranteed.