Customer Service Representative

TEKsystems
$22.53 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, Wisconsin, Waunakee
Jul 18, 2025
Job Title: Customer Service Representative Job Description As a Customer Service Representative, you will play a vital role in providing sales support to our customers and sales representatives. This includes tasks such as expediting, quoting, order taking, restocking, and troubleshooting problems. This is not a typical customer service role with continuous calls; instead, you will handle custom orders and address client-specific questions, requiring collaboration with other departments like engineering and warehouse. Initially, you will start as an Order Processing Representative, focusing on data entry while learning our systems and product lines. You will work with Outlook, Excel, and SAP. Responsibilities * Provide sales support by expediting, quoting, and taking orders. * Restock items and troubleshoot customer problems. * Handle custom orders and client-specific inquiries. * Collaborate with engineering and warehouse departments as needed. * Perform data entry as an Order Processing Representative. * Utilize Outlook, Excel, and SAP in daily tasks. Essential Skills * Minimum of 1 year experience in customer service or order entry. * Analytical thinking and ability to learn technical product knowledge. * Positive attitude. * Typing speed of 45 words per minute. * Strong computer skills. * Excellent attention to detail. * High School Diploma. Additional Skills & Qualifications * Four-year college degree. * Experience with SAP. * 2-4 years of experience in technical customer service. * Familiarity with the power transmission industry. * Interest in technical activities outside of work (e.g., car mechanic, farmer). * Bilingual in English and Spanish. Why Work Here? Join our team and benefit from a comprehensive 12-week training program and a collaborative working environment. Gain technical and mechanical product knowledge in a growing industry. We offer a supportive atmosphere with additional training and development, tuition reimbursement, and a wellness program. Enjoy fun company events throughout the year to connect with your team and colleagues. Work Environment We invest in our employees with training and development, tuition reimbursement, and a wellness program. Enjoy on-site training facilities, educational reimbursement, paid skills training, and opportunities for cross-training. Our work environment includes two fully stocked markets with a variety of food and snacks, spacious breakrooms with free internet access, and outdoor seating areas. Benefits include low premium health insurance, dental and vision coverage, company-paid disability and life insurance, and a 401(k) plan with company matching. Job Type & Location This is a Contract to Hire position based out of Waunakee, Wisconsin. Pay and Benefits The pay range for this position is $22.53 - $22.53/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waunakee,WI. Application Deadline This position is anticipated to close on Jul 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.