EnrollmentRepresentative II

Spectraforce Technologies
United States, South Carolina, Columbia
Jul 18, 2025
Role Name: Enrollment Representative II Location: Columbia, SC 29229 Work Environment: Onsite Schedule: M-F, 8:00 AM - 4:30 PM OR 8:30 AM -5:00 PM (training - 8:00-4:30) Contract length: 3 months assignment with possible conversion Job Summary: Duties/About the role: Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings. Day to Day: 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions. 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards. 15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. 10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution. 10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills. Work environment: Typical office environment Team Info: NA Any extra/additional job info: NA Job Requirements: Required EDU: High School Diploma or equivalent. Required Experience: 2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent). Required Certification or licenses:NA Required Software and Tools (Hands on experience required): Microsoft Office Nice to have/Preferred skills: Computer systems support knowledge. Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats. Preferred Specialized Training: Office technology or secretarial science.